LensCrafters
Team Lead – LensCrafters
Location: Madison, WI
Contract: [[cust_TypeOfContract]]
Compensation: [[salaryMin]]
About LensCrafters We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our brands include Essilor, Varilux, Ray‑Ban, Oakley, and more, serving customers in over 150 countries through a network of
190,000
employees worldwide.
General Function The Team Lead creates exceptional value in the lives of customers & patients by delivering outstanding customer service and ensuring store success through effective management of key optical & lab processes.
Major Duties & Responsibilities Retail
Ensure the LensCrafters team provides unsurpassed Customer Service.
Proactively drive accurate execution and product knowledge.
Assist customers with selections, provide recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
Lab (if applicable)
Custom fit glasses & precisely place prescription in lenses.
Collaborate with associates to strengthen knowledge, skill, and certification for foundational lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Maintain basic operation, cleaning, and ongoing maintenance of lab tools & systems.
Basic Qualifications
HS diploma/GED.
Strong optical & retail experience.
Knowledge of current optical theory & merchandise.
Strong communicator & listener.
Strong interpersonal skills.
Basic math skills.
Sales skills.
Problem‑solving ability.
Familiarity with cash register, computers & calculators.
Leadership & training experience.
Edging & mounting experience.
Basic optics knowledge & optical measurement experience.
Preferred Qualifications
State licensure (if applicable) and/or ABO Certification in non‑licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Optical machinery/instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise & lens options.
Diversity, Equity, and Inclusion Commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
#J-18808-Ljbffr
About LensCrafters We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our brands include Essilor, Varilux, Ray‑Ban, Oakley, and more, serving customers in over 150 countries through a network of
190,000
employees worldwide.
General Function The Team Lead creates exceptional value in the lives of customers & patients by delivering outstanding customer service and ensuring store success through effective management of key optical & lab processes.
Major Duties & Responsibilities Retail
Ensure the LensCrafters team provides unsurpassed Customer Service.
Proactively drive accurate execution and product knowledge.
Assist customers with selections, provide recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
Lab (if applicable)
Custom fit glasses & precisely place prescription in lenses.
Collaborate with associates to strengthen knowledge, skill, and certification for foundational lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Maintain basic operation, cleaning, and ongoing maintenance of lab tools & systems.
Basic Qualifications
HS diploma/GED.
Strong optical & retail experience.
Knowledge of current optical theory & merchandise.
Strong communicator & listener.
Strong interpersonal skills.
Basic math skills.
Sales skills.
Problem‑solving ability.
Familiarity with cash register, computers & calculators.
Leadership & training experience.
Edging & mounting experience.
Basic optics knowledge & optical measurement experience.
Preferred Qualifications
State licensure (if applicable) and/or ABO Certification in non‑licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Optical machinery/instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise & lens options.
Diversity, Equity, and Inclusion Commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
#J-18808-Ljbffr