TalentAlly
Field Service Engineer (FSE)
The Field Service Engineer (FSE) is responsible for installing, maintaining and servicing Repligen products, XCell ATF and Spectrum TFF filtration throughout the United States. The FSE will provide remote and onsite support and work closely with sales and product managers to troubleshoot customer needs. The FSE shall maintain accurate documentation of all service activities and escalating issues as needed.
Responsibilities
Provide service support, including repair and preventive maintenance, for equipment and document all service activities. Service is executed at customer sites and at Repligen locations in Rancho Dominguez, CA.
Perform installation and training on equipment, software, and other accessories; report back on issues, orders and parts needed.
Perform Site Acceptance Testing (SAT) on Repligen products at customer sites globally.
Schedule and perform preventative maintenance on equipment as required.
Problem‑solve mechanical/software issues, operating system bugs, and reinstall software or hardware.
Enhance customer experience by recognizing their needs and providing solutions that meet and often surpass those needs.
Communicate effectively internally and externally, documenting actions and scheduling future preventive maintenance; coordinate with Field Service Manager and other global FSEs.
Provide phone support to customers and service group personnel regarding equipment hardware, software performance and service part ordering.
Document and distribute technical information on field problem resolutions, hardware and software changes, and product quality improvements.
Review service manual documentation to ensure accuracy and current revision levels.
Determine appropriate preventive maintenance procedures, service parts kits, and schedules to ensure effective ongoing equipment maintenance.
Qualifications
Bachelor’s Degree or Technical School in Electronics.
At least 5 years of experience repairing, maintaining, and installing equipment used in scientific instruments, laboratory or bioprocess settings.
Strong electronic and mechanical aptitude.
Maintains professional and technical knowledge.
Strong written and verbal communication skills.
Ability to draft and execute SOPs and work instructions.
Position requires up to 50% travel within the US and occasional global travel.
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Responsibilities
Provide service support, including repair and preventive maintenance, for equipment and document all service activities. Service is executed at customer sites and at Repligen locations in Rancho Dominguez, CA.
Perform installation and training on equipment, software, and other accessories; report back on issues, orders and parts needed.
Perform Site Acceptance Testing (SAT) on Repligen products at customer sites globally.
Schedule and perform preventative maintenance on equipment as required.
Problem‑solve mechanical/software issues, operating system bugs, and reinstall software or hardware.
Enhance customer experience by recognizing their needs and providing solutions that meet and often surpass those needs.
Communicate effectively internally and externally, documenting actions and scheduling future preventive maintenance; coordinate with Field Service Manager and other global FSEs.
Provide phone support to customers and service group personnel regarding equipment hardware, software performance and service part ordering.
Document and distribute technical information on field problem resolutions, hardware and software changes, and product quality improvements.
Review service manual documentation to ensure accuracy and current revision levels.
Determine appropriate preventive maintenance procedures, service parts kits, and schedules to ensure effective ongoing equipment maintenance.
Qualifications
Bachelor’s Degree or Technical School in Electronics.
At least 5 years of experience repairing, maintaining, and installing equipment used in scientific instruments, laboratory or bioprocess settings.
Strong electronic and mechanical aptitude.
Maintains professional and technical knowledge.
Strong written and verbal communication skills.
Ability to draft and execute SOPs and work instructions.
Position requires up to 50% travel within the US and occasional global travel.
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