NTT DATA North America
ServiceNow Senior Advisory Solution Consultant - Remote US Position
NTT DATA North America, New York, New York, United States
ServiceNow Senior Advisory Consultant - Remote US Position
Join to apply for the
ServiceNow Senior Advisory Consultant - Remote US Position
role at
NTT DATA North America NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward?thinking organization, apply now. We are currently seeking a
ServiceNow Senior Advisory Consultant
who combines deep technical expertise with strategic advisory capabilities. This role involves hands?on configuration and development across all major ServiceNow modules, while also contributing to pre?sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. Key Responsibilities: Lead client engagements to assess current ServiceNow capabilities and define future?state process and platform strategies. Develop platform roadmaps aligned with business goals and technical priorities. Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. Design and implement governance models, KPIs, and process improvement frameworks. Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Technical Implementation & Platform Expertise:
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more. Perform health scans, technical debt analysis, and platform scalability assessments.
Manage integrations with third?party tools (e.g., Qualys, Tenable, SCCM, JAMF). Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development:
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. Estimate effort, define scope, and align deliverables with client expectations and budget constraints. Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications:
10+ years of hands?on ServiceNow experience across multiple modules. 3+ years experience in advisory consulting and technical delivery. 5+ years experience in ServiceNow architecture, scripting, workflows, and integrations. 2+ years of experience in proposal writing, SOW creation, and client presentations. 5+ years experience leading client workshops and translating business processes into technical solutions. Must have excellent communication and stakeholder engagement skills. ServiceNow certifications: CSA, CIS 2 or more, and ITIL foundation preferred.
About NTT DATA: NTT DATA is a $30?billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global?100 and are committed to helping clients innovate, optimize and transform for long?term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start?up companies.
Referrals increase your chances of interviewing at NTT DATA North America by 2x. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr
Join to apply for the
ServiceNow Senior Advisory Consultant - Remote US Position
role at
NTT DATA North America NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward?thinking organization, apply now. We are currently seeking a
ServiceNow Senior Advisory Consultant
who combines deep technical expertise with strategic advisory capabilities. This role involves hands?on configuration and development across all major ServiceNow modules, while also contributing to pre?sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. Key Responsibilities: Lead client engagements to assess current ServiceNow capabilities and define future?state process and platform strategies. Develop platform roadmaps aligned with business goals and technical priorities. Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. Design and implement governance models, KPIs, and process improvement frameworks. Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Technical Implementation & Platform Expertise:
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more. Perform health scans, technical debt analysis, and platform scalability assessments.
Manage integrations with third?party tools (e.g., Qualys, Tenable, SCCM, JAMF). Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development:
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. Estimate effort, define scope, and align deliverables with client expectations and budget constraints. Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications:
10+ years of hands?on ServiceNow experience across multiple modules. 3+ years experience in advisory consulting and technical delivery. 5+ years experience in ServiceNow architecture, scripting, workflows, and integrations. 2+ years of experience in proposal writing, SOW creation, and client presentations. 5+ years experience leading client workshops and translating business processes into technical solutions. Must have excellent communication and stakeholder engagement skills. ServiceNow certifications: CSA, CIS 2 or more, and ITIL foundation preferred.
About NTT DATA: NTT DATA is a $30?billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global?100 and are committed to helping clients innovate, optimize and transform for long?term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start?up companies.
Referrals increase your chances of interviewing at NTT DATA North America by 2x. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr