NTT DATA North America
ServiceNow Enterprise/Platform Architect - Remote US Position
NTT DATA North America, Plano, Texas, us, 75086
ServiceNow Enterprise/Platform Architect - Remote US Position
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
We are currently seeking a ServiceNow Enterprise/Platform Architect – Remote US Position.
NTT DATA is seeking a ServiceNow Enterprise/Platform Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands‑on configuration and development across all major ServiceNow modules, while also contributing to pre‑sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities Advisory & Strategic Consulting
Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
Develop platform roadmaps aligned with business goals and technical priorities.
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
ITAM – Software Asset Management / Hardware Asset Management.
ITOM – Discovery, Event Management, Service Mapping.
Design and implement governance models, KPIs, and process improvement frameworks.
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Technical Implementation & Platform Expertise
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software.
Asset Management
Perform health scans, technical debt analysis, and platform scalability assessments.
Manage integrations with third‑party tools (e.g., Qualys, Tenable, SCCM, JAMF).
Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications
10+ years of hands‑on ServiceNow experience across multiple modules.
10+ years of advisory consulting and technical delivery experience.
10+ years of ServiceNow architecture, scripting, workflows, and integrations.
5+ years of experience in proposal writing, SOW creation, and client presentations.
10+ years of experience leading client workshops and translating business processes into technical solutions.
Required ServiceNow Certifications
CSA, CAD, CIS (ITSM, ITOM, ITAM, HAM/SAM, DISCOVERY) – 2 or more, and ITIL Foundation.
Preferred Experience
Excellent communication and stakeholder engagement skills.
Preferred – PMP, Prince2 or equivalent.
Why Join Us
Be part of a high‑impact team driving digital transformation across industries.
Work with top‑tier clients and cutting‑edge ServiceNow solutions.
Collaborate with experts in advisory, architecture, and delivery.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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We are currently seeking a ServiceNow Enterprise/Platform Architect – Remote US Position.
NTT DATA is seeking a ServiceNow Enterprise/Platform Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands‑on configuration and development across all major ServiceNow modules, while also contributing to pre‑sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities Advisory & Strategic Consulting
Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
Develop platform roadmaps aligned with business goals and technical priorities.
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
ITAM – Software Asset Management / Hardware Asset Management.
ITOM – Discovery, Event Management, Service Mapping.
Design and implement governance models, KPIs, and process improvement frameworks.
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Technical Implementation & Platform Expertise
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software.
Asset Management
Perform health scans, technical debt analysis, and platform scalability assessments.
Manage integrations with third‑party tools (e.g., Qualys, Tenable, SCCM, JAMF).
Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications
10+ years of hands‑on ServiceNow experience across multiple modules.
10+ years of advisory consulting and technical delivery experience.
10+ years of ServiceNow architecture, scripting, workflows, and integrations.
5+ years of experience in proposal writing, SOW creation, and client presentations.
10+ years of experience leading client workshops and translating business processes into technical solutions.
Required ServiceNow Certifications
CSA, CAD, CIS (ITSM, ITOM, ITAM, HAM/SAM, DISCOVERY) – 2 or more, and ITIL Foundation.
Preferred Experience
Excellent communication and stakeholder engagement skills.
Preferred – PMP, Prince2 or equivalent.
Why Join Us
Be part of a high‑impact team driving digital transformation across industries.
Work with top‑tier clients and cutting‑edge ServiceNow solutions.
Collaborate with experts in advisory, architecture, and delivery.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#J-18808-Ljbffr