Fuze Logistics Services Inc
Junior Logistics Coordinator - On-site Maple Grove, MN
Fuze Logistics Services Inc, Osseo, Minnesota, United States, 55311
Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.
We are seeking a Customer Service Representative to join our team in Maple Grove, MN.
Overview
The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status. Responsibilities
Provides information to customers on service capabilities and capacity availability. Enters order information directly into computer system, accurately and on a timely basis. Resolves service issues. Schedules appointment times as required meeting designated delivery windows set by the customer. Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status, anticipated service issues, new pick-up and delivery times and alternative solutions where possible. Performs other duties as requested. Abilities and Skills
Excellent organizational, interpersonal communication and computer skills. Detail-oriented and able to work effectively under pressure while meeting deadlines. Ability to work independently and productively with minimal supervision. Recognize problems, identify possible causes and resolve routine problems. Ability to establish and maintain a professional atmosphere for co-workers and customers. Qualifications
1 year of experience in customer service in the 3PL/transport industry. Strong attention to detail, and very good local geographical knowledge. Bring energy, enthusiasm and a positive attitude to the job. Experience with Microsoft Office Suite. Details
Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Transportation, Logistics, Supply Chain and Storage
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The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status. Responsibilities
Provides information to customers on service capabilities and capacity availability. Enters order information directly into computer system, accurately and on a timely basis. Resolves service issues. Schedules appointment times as required meeting designated delivery windows set by the customer. Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status, anticipated service issues, new pick-up and delivery times and alternative solutions where possible. Performs other duties as requested. Abilities and Skills
Excellent organizational, interpersonal communication and computer skills. Detail-oriented and able to work effectively under pressure while meeting deadlines. Ability to work independently and productively with minimal supervision. Recognize problems, identify possible causes and resolve routine problems. Ability to establish and maintain a professional atmosphere for co-workers and customers. Qualifications
1 year of experience in customer service in the 3PL/transport industry. Strong attention to detail, and very good local geographical knowledge. Bring energy, enthusiasm and a positive attitude to the job. Experience with Microsoft Office Suite. Details
Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Transportation, Logistics, Supply Chain and Storage
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