Motion Recruitment Partners LLC
Help Desk Support Specialist
Motion Recruitment Partners LLC, Phoenix, Arizona, United States, 85003
Help Desk Support Specialist
Phoenix, Arizona
Onsite
Contract
$15/hr - $20/hr
We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It's a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
Required Skills & Experience
1-3 years of experience in Help Desk or IT Support
Proficient with Windows 10/11, Office 365, and Active Directory
Strong communication and customer service mindset
Basic understanding of networking fundamentals
Experience with ticketing systems like ServiceNow, Jira, or Freshservice
Desired Skills & Experience
CompTIA A+ or similar certification
Familiarity with Intune or MDM platforms
Exposure to Azure AD or hybrid environments
Experience supporting both on-site and remote users
What You Will Be Doing
Tech Breakdown
40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
25% Active Directory administration (user setups, password resets, permissions, group policies)
15% Office 365 and Exchange support
10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
10% Hardware setup and inventory management (laptops, peripherals, imaging)
Daily Responsibilities
100% Hands On
The Offer
Bonus
OR
Commission eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Isabella Sweet
Specialization:
Customer Support / Call Center / Client
Phoenix, Arizona
Onsite
Contract
$15/hr - $20/hr
We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It's a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
Required Skills & Experience
1-3 years of experience in Help Desk or IT Support
Proficient with Windows 10/11, Office 365, and Active Directory
Strong communication and customer service mindset
Basic understanding of networking fundamentals
Experience with ticketing systems like ServiceNow, Jira, or Freshservice
Desired Skills & Experience
CompTIA A+ or similar certification
Familiarity with Intune or MDM platforms
Exposure to Azure AD or hybrid environments
Experience supporting both on-site and remote users
What You Will Be Doing
Tech Breakdown
40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
25% Active Directory administration (user setups, password resets, permissions, group policies)
15% Office 365 and Exchange support
10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
10% Hardware setup and inventory management (laptops, peripherals, imaging)
Daily Responsibilities
100% Hands On
The Offer
Bonus
OR
Commission eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Isabella Sweet
Specialization:
Customer Support / Call Center / Client