Strategic Staffing Solutions
ServiceNow ITSM Technical Business Analyst
Strategic Staffing Solutions, Lutz, Florida, United States, 33549
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
"Beware of scams. S3 never asks for money during its onboarding process."
Job Title: ServiceNow ITSM Technical Business Analyst
Contract Length: 6+ Months
Location: Lutz, FL 33549
Job ref# 243970
Position Overview
We are seeking a skilled and detail-oriented
ServiceNow Business Analyst (ITSM)
to support ongoing projects, enhancements, and process optimization initiatives within our ServiceNow platform. This role requires a strong understanding of IT Service Management (ITSM), ITIL practices, and the ability to translate business needs into actionable requirements. The ideal candidate will work closely with cross-functional teams to deliver scalable and efficient solutions.
Key Responsibilities
Requirements & Analysis Elicit, analyze, and document business requirements, process flows, use cases, and functional specifications for ServiceNow ITSM projects. Translate high-level business needs into detailed user stories and acceptance criteria for the development team. Conduct gap analyses between current processes and ServiceNow capabilities, recommending optimal out-of-the-box solutions. Define and document non-functional requirements (e.g., performance, security, data integrity). Ensure alignment between business objectives and technical deliverables. Solution Design & Implementation
Collaborate with ServiceNow Architects and Developers to design effective, scalable, and user-friendly solutions. Ensure all solutions align with organizational standards, ITIL best practices, and long-term platform strategy. Support configuration and customization activities for ServiceNow modules. Actively participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, retrospectives). Testing, Training, & Support
Develop and execute test plans, test cases, and coordinate system integration testing (SIT). Facilitate User Acceptance Testing (UAT) to ensure solutions meet documented requirements. Maintain comprehensive documentation, including process maps, knowledge articles, and training materials. Provide post-implementation support and continuous improvement recommendations. Stakeholder Management & Process Improvement
Act as a liaison between IT process owners, end-users, and technical delivery teams. Lead workshops and working sessions to clarify requirements and achieve stakeholder consensus. Identify opportunities for process optimization and automation within ITSM workflows. Stay current with ServiceNow platform releases and ITSM best practices. Required Qualifications
Minimum 2 years of experience as a Business Analyst, preferably 5+ years in ServiceNow-focused roles. Strong functional and technical knowledge of the
ServiceNow ITSM suite , including: Incident Management Problem Management Change Management Service Catalog & Request Fulfillment CMDB (Configuration Management Database) Knowledge Management Understanding of the
ITIL framework
and its application (ITIL certification a plus). Proven experience working within
Agile/Scrum
methodologies. Strong analytical, problem-solving, and critical-thinking skills. Excellent verbal and written communication abilities for both technical and non-technical audiences. Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience). Preferred Certifications & Skills
ServiceNow Certified System Administrator (CSA)
or
Certified Implementation Specialist (CIS-ITSM) . ITIL Foundation Certification (v3 or v4)
. Experience with other ServiceNow modules (e.g., CSM, HRSD, ITOM, SPM). Familiarity with data reporting and dashboard creation within ServiceNow. Basic experience with scripting or configuration (workflows, UI policies, business rules).
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
"Beware of scams. S3 never asks for money during its onboarding process."
Job Title: ServiceNow ITSM Technical Business Analyst
Contract Length: 6+ Months
Location: Lutz, FL 33549
Job ref# 243970
Position Overview
We are seeking a skilled and detail-oriented
ServiceNow Business Analyst (ITSM)
to support ongoing projects, enhancements, and process optimization initiatives within our ServiceNow platform. This role requires a strong understanding of IT Service Management (ITSM), ITIL practices, and the ability to translate business needs into actionable requirements. The ideal candidate will work closely with cross-functional teams to deliver scalable and efficient solutions.
Key Responsibilities
Requirements & Analysis Elicit, analyze, and document business requirements, process flows, use cases, and functional specifications for ServiceNow ITSM projects. Translate high-level business needs into detailed user stories and acceptance criteria for the development team. Conduct gap analyses between current processes and ServiceNow capabilities, recommending optimal out-of-the-box solutions. Define and document non-functional requirements (e.g., performance, security, data integrity). Ensure alignment between business objectives and technical deliverables. Solution Design & Implementation
Collaborate with ServiceNow Architects and Developers to design effective, scalable, and user-friendly solutions. Ensure all solutions align with organizational standards, ITIL best practices, and long-term platform strategy. Support configuration and customization activities for ServiceNow modules. Actively participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, retrospectives). Testing, Training, & Support
Develop and execute test plans, test cases, and coordinate system integration testing (SIT). Facilitate User Acceptance Testing (UAT) to ensure solutions meet documented requirements. Maintain comprehensive documentation, including process maps, knowledge articles, and training materials. Provide post-implementation support and continuous improvement recommendations. Stakeholder Management & Process Improvement
Act as a liaison between IT process owners, end-users, and technical delivery teams. Lead workshops and working sessions to clarify requirements and achieve stakeholder consensus. Identify opportunities for process optimization and automation within ITSM workflows. Stay current with ServiceNow platform releases and ITSM best practices. Required Qualifications
Minimum 2 years of experience as a Business Analyst, preferably 5+ years in ServiceNow-focused roles. Strong functional and technical knowledge of the
ServiceNow ITSM suite , including: Incident Management Problem Management Change Management Service Catalog & Request Fulfillment CMDB (Configuration Management Database) Knowledge Management Understanding of the
ITIL framework
and its application (ITIL certification a plus). Proven experience working within
Agile/Scrum
methodologies. Strong analytical, problem-solving, and critical-thinking skills. Excellent verbal and written communication abilities for both technical and non-technical audiences. Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience). Preferred Certifications & Skills
ServiceNow Certified System Administrator (CSA)
or
Certified Implementation Specialist (CIS-ITSM) . ITIL Foundation Certification (v3 or v4)
. Experience with other ServiceNow modules (e.g., CSM, HRSD, ITOM, SPM). Familiarity with data reporting and dashboard creation within ServiceNow. Basic experience with scripting or configuration (workflows, UI policies, business rules).