Fraza
We're looking for a motivated and customer-focused End User Support Specialist to join our IT team. In this role, you'll provide hands-on technical support to our employees, ensuring their systems and tools are running smoothly so they can stay productive. You'll support a mix of office and field users, resolving technical issues, managing devices, and assisting with IT onboarding.
This position requires travel to branch locations approximately 20% of the time to provide in-person support, assist with rollouts, and coordinate equipment setup.
Responsibilities:
Provide first- and second-level support for hardware, software, and networking issues Respond to and resolve IT support requests via ticketing system, email, and phone Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Support user onboarding/offboarding (accounts, permissions, and equipment setup) Assist with software deployments, system upgrades, and technology rollouts Maintain accurate asset and inventory records Document troubleshooting steps and create user-friendly guides or FAQs Collaborate with other IT teams to escalate and resolve complex issues Travel to branch and field locations for hands-on support and project work (approx. 20%) Qualifications:
2+ years of experience in IT support, helpdesk, or desktop support role Strong troubleshooting skills across Windows and Microsoft 365 environments Experience with Active Directory, Entra ID, Intune, or other device management tools Basic understanding of networking concepts (Wi-Fi, VPN, DNS, etc.) Excellent communication and customer service skills Ability to work independently, manage multiple priorities, and follow through Preferred:
CompTIA A+, Network+, or similar certification
This position requires travel to branch locations approximately 20% of the time to provide in-person support, assist with rollouts, and coordinate equipment setup.
Responsibilities:
Provide first- and second-level support for hardware, software, and networking issues Respond to and resolve IT support requests via ticketing system, email, and phone Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Support user onboarding/offboarding (accounts, permissions, and equipment setup) Assist with software deployments, system upgrades, and technology rollouts Maintain accurate asset and inventory records Document troubleshooting steps and create user-friendly guides or FAQs Collaborate with other IT teams to escalate and resolve complex issues Travel to branch and field locations for hands-on support and project work (approx. 20%) Qualifications:
2+ years of experience in IT support, helpdesk, or desktop support role Strong troubleshooting skills across Windows and Microsoft 365 environments Experience with Active Directory, Entra ID, Intune, or other device management tools Basic understanding of networking concepts (Wi-Fi, VPN, DNS, etc.) Excellent communication and customer service skills Ability to work independently, manage multiple priorities, and follow through Preferred:
CompTIA A+, Network+, or similar certification