H&R Block
Overview
Join to apply for the
Block Advisor Associate Team Leader
role at
H&R Block . About the Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture where everyone feels like they belong. We strive to continuously improve our business and have a long-term transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Typical Day / Responsibilities
Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Begin with a flexible part-time schedule in early December and transition to a full-time schedule from January through April. Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution. Execute and hold all tax office associates accountable to Service Standards and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure that all tax office associates are scheduled, work is completed on time, and quality standards and priorities are met. Lead daily huddles and communicate essential information to office associates. Your Expertise / Qualifications
Prior experience working in customer service or a similar role. Strong organizational skills and ability to plan and manage day-to-day office operations. Customer-centric mindset and strong communication skills. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Positive attitude. Able to work a flexible schedule of 40 hours per week with flexibility based on business needs. High school diploma or equivalent or higher. Why Work For Us / Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. The Community You Will Join
We are committed to building a Connected Culture—trust, care, and connections shape how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues dedicated to helping each other grow. Referrals increase your chances of interviewing at H&R Block by 2x. You will also be notified about new Associate Team Lead roles in Royal Oak, MI. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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Join to apply for the
Block Advisor Associate Team Leader
role at
H&R Block . About the Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture where everyone feels like they belong. We strive to continuously improve our business and have a long-term transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Typical Day / Responsibilities
Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Begin with a flexible part-time schedule in early December and transition to a full-time schedule from January through April. Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution. Execute and hold all tax office associates accountable to Service Standards and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure that all tax office associates are scheduled, work is completed on time, and quality standards and priorities are met. Lead daily huddles and communicate essential information to office associates. Your Expertise / Qualifications
Prior experience working in customer service or a similar role. Strong organizational skills and ability to plan and manage day-to-day office operations. Customer-centric mindset and strong communication skills. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Positive attitude. Able to work a flexible schedule of 40 hours per week with flexibility based on business needs. High school diploma or equivalent or higher. Why Work For Us / Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. The Community You Will Join
We are committed to building a Connected Culture—trust, care, and connections shape how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues dedicated to helping each other grow. Referrals increase your chances of interviewing at H&R Block by 2x. You will also be notified about new Associate Team Lead roles in Royal Oak, MI. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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