Bostonmit
Job Description
About Boston Managed IT
Boston Managed IT (BMIT) is a fast-growing Managed Security Services Provider (MSSP) dedicated to anchoring businesses in
innovation and security . We support small to mid-sized organizations with secure, reliable IT operations while building long-term partnerships based on trust.
At BMIT, we're not just filling jobs - we're building careers. This role is designed for someone who will start at the
Level 1 (L1)
support tier, grow into a
Level 3 engineer , and ultimately develop into a
Regional Manager , helping to shape both our clients' success and our own.
The Role
As a
Service Delivery Engineer , you'll be the first line of defense for client IT issues, working across desktops, networks, cloud platforms, and security tools. You'll learn client environments, support our growing team, and gain hands-on exposure to the full MSSP stack.
This role is ideal for someone who is
passionate about technology and business , thrives in a fast-paced, security-driven environment, and wants to grow into a leadership position over time.
Responsibilities
Initial (L1) Responsibilities:
Respond to and resolve helpdesk tickets for desktops, networks, and cloud applications Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) environments Troubleshoot Windows/macOS issues and perform routine maintenance Document solutions, processes, and client-specific setups in knowledge systems Follow SOC2/ISO-aligned security standards for all client interactions Growth Path to L3/Regional Manager:
Handle advanced troubleshooting, escalations, and project work Lead client technology initiatives (firewalls, cloud migrations, security tools) Mentor junior engineers and contribute to training resources Manage regional client relationships and ensure service excellence Partner with leadership on strategy, process development, and team scaling Required Skills & Qualifications
Core Technical Skills (Day One):
Windows 11 and macOS support Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive) Basic networking (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls) Endpoint protection and MFA best practices Strong documentation and ticket management skills Professional Skills:
Excellent communication - able to explain technical concepts clearly Strong organizational skills and ability to manage multiple priorities Team-first mindset with accountability and client service focus Curiosity and drive to learn new technologies and certifications Preferred / Growth Goals:
CompTIA A+, Network+, Security+ MSP/MSSP or helpdesk experience Exposure to RMM/PSA tools Leadership or project management experience (for future Regional Manager role) Requirements
Technical Skills:
Proficiency with Windows 11 and macOS support Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Understanding of networking fundamentals (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls) Familiarity with endpoint security, antivirus/EDR, and MFA best practices Ability to document troubleshooting steps and maintain accurate client records Professional Skills:
Strong verbal and written communication; able to explain technical concepts clearly High level of organization and ability to prioritize multiple tasks Customer-focused mindset with professionalism and patience Collaborative approach - values teamwork, accountability, and trust Curiosity and commitment to continuous learning and development Preferred (Growth-Oriented) Skills:
CompTIA A+, Network+, or Security+ certifications (or equivalent knowledge) Experience in a Managed Service Provider (MSP/MSSP) or helpdesk environment Familiarity with RMM/PSA platforms Exposure to cloud platforms (Microsoft Azure, AWS basics) Interest or prior experience in project leadership or mentoring Work Environment & Travel Requirements:
Must have a valid driver's license and reliable personal vehicle Ability to commute to our
Waltham, MA office
as needed Willingness to travel to client offices across the Greater Boston area (mileage reimbursed at IRS rates) Ability to occasionally lift and transport IT equipment (up to 40 lbs)
Benefits Unlimited PTO
- with a required minimum of 5 business days off per year to ensure true rest and recharge 10 Paid Holidays
- for personal, cultural, or religious observances Profit Sharing Program
- when the company succeeds, you directly share in the results Health & Wellness Support
- comprehensive coverage options and resources to support your well-being Mileage Reimbursement
- at the current IRS rate for all client-related travel Professional Development Sponsorship
- paid industry certifications, cross-training opportunities, and conference attendance Hybrid Work Model
- flexibility to work remotely while maintaining connection with our Boston/Waltham team and clients Growth Path
- a clear career trajectory from L1 Engineer → L3 Engineer → Regional Manager Collaborative Culture
- a team-first environment built on accountability, candid feedback, and continuous improvement
Boston Managed IT (BMIT) is a fast-growing Managed Security Services Provider (MSSP) dedicated to anchoring businesses in
innovation and security . We support small to mid-sized organizations with secure, reliable IT operations while building long-term partnerships based on trust.
At BMIT, we're not just filling jobs - we're building careers. This role is designed for someone who will start at the
Level 1 (L1)
support tier, grow into a
Level 3 engineer , and ultimately develop into a
Regional Manager , helping to shape both our clients' success and our own.
The Role
As a
Service Delivery Engineer , you'll be the first line of defense for client IT issues, working across desktops, networks, cloud platforms, and security tools. You'll learn client environments, support our growing team, and gain hands-on exposure to the full MSSP stack.
This role is ideal for someone who is
passionate about technology and business , thrives in a fast-paced, security-driven environment, and wants to grow into a leadership position over time.
Responsibilities
Initial (L1) Responsibilities:
Respond to and resolve helpdesk tickets for desktops, networks, and cloud applications Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) environments Troubleshoot Windows/macOS issues and perform routine maintenance Document solutions, processes, and client-specific setups in knowledge systems Follow SOC2/ISO-aligned security standards for all client interactions Growth Path to L3/Regional Manager:
Handle advanced troubleshooting, escalations, and project work Lead client technology initiatives (firewalls, cloud migrations, security tools) Mentor junior engineers and contribute to training resources Manage regional client relationships and ensure service excellence Partner with leadership on strategy, process development, and team scaling Required Skills & Qualifications
Core Technical Skills (Day One):
Windows 11 and macOS support Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive) Basic networking (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls) Endpoint protection and MFA best practices Strong documentation and ticket management skills Professional Skills:
Excellent communication - able to explain technical concepts clearly Strong organizational skills and ability to manage multiple priorities Team-first mindset with accountability and client service focus Curiosity and drive to learn new technologies and certifications Preferred / Growth Goals:
CompTIA A+, Network+, Security+ MSP/MSSP or helpdesk experience Exposure to RMM/PSA tools Leadership or project management experience (for future Regional Manager role) Requirements
Technical Skills:
Proficiency with Windows 11 and macOS support Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Understanding of networking fundamentals (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls) Familiarity with endpoint security, antivirus/EDR, and MFA best practices Ability to document troubleshooting steps and maintain accurate client records Professional Skills:
Strong verbal and written communication; able to explain technical concepts clearly High level of organization and ability to prioritize multiple tasks Customer-focused mindset with professionalism and patience Collaborative approach - values teamwork, accountability, and trust Curiosity and commitment to continuous learning and development Preferred (Growth-Oriented) Skills:
CompTIA A+, Network+, or Security+ certifications (or equivalent knowledge) Experience in a Managed Service Provider (MSP/MSSP) or helpdesk environment Familiarity with RMM/PSA platforms Exposure to cloud platforms (Microsoft Azure, AWS basics) Interest or prior experience in project leadership or mentoring Work Environment & Travel Requirements:
Must have a valid driver's license and reliable personal vehicle Ability to commute to our
Waltham, MA office
as needed Willingness to travel to client offices across the Greater Boston area (mileage reimbursed at IRS rates) Ability to occasionally lift and transport IT equipment (up to 40 lbs)
Benefits Unlimited PTO
- with a required minimum of 5 business days off per year to ensure true rest and recharge 10 Paid Holidays
- for personal, cultural, or religious observances Profit Sharing Program
- when the company succeeds, you directly share in the results Health & Wellness Support
- comprehensive coverage options and resources to support your well-being Mileage Reimbursement
- at the current IRS rate for all client-related travel Professional Development Sponsorship
- paid industry certifications, cross-training opportunities, and conference attendance Hybrid Work Model
- flexibility to work remotely while maintaining connection with our Boston/Waltham team and clients Growth Path
- a clear career trajectory from L1 Engineer → L3 Engineer → Regional Manager Collaborative Culture
- a team-first environment built on accountability, candid feedback, and continuous improvement