IT Desktop Specialist (Managed Services)

IT Desktop Specialist (Managed Services) About the role We’re looking for a detail‑oriented IT Desktop Specialist who takes ownership, follows through, and delivers an exceptional end‑user experience. You’ll provide a mix of remote and hands‑on support across multiple client organizations, helping people stay productive while upholding high standards of security and professionalism. What you’ll do Onboard and support end‑user devices: Configure and maintain laptops, desktops, and peripherals; ensure smooth setup for new hires and device refreshes. Keep systems current: Install and update operating systems, drivers, and approved applications; manage patching and compliance. Resolve issues with urgency and care: Troubleshoot hardware/software problems; repair Windows user profiles; minimize downtime with clear, timely updates to users. Own documentation: Create, maintain, and follow accurate how‑tos, runbooks, and asset records to support team efficiency and continuity. Support office equipment: Provide hands‑on help for printers, monitors, docking stations, and other office IT gear. Empower users on Microsoft 365: Deliver support and light training for Exchange Online, SharePoint Online, Teams, and OneDrive. Collaborate and improve: Work with team members to implement best practices, strengthen security posture, and refine processes. Harden identity & access: Implement and manage MFA and other security controls Administer AD: assist with user and attribute administration in Active Directory / Microsoft Entra ID (Azure AD). Stay current: Track new Microsoft 365 features and patches, evaluate and deploy. What you’ll bring 1+ years in IT support (desktop support, help desk, or field technician). Strong troubleshooting and problem‑solving skills with Windows 11 deployment/support. Clear, professional communication and a customer‑first mindset. Proven follow‑through: excellent organization, task ownership, and consistent updates until resolution. Proficiency with Active Directory / Entra ID user administration. Proficiency with Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) and endpoint management concepts. Basic networking knowledge (TCP/IP, VPNs, Wi‑Fi troubleshooting). Nice to have Certifications such as Microsoft 365 Certified (Fundamentals/Endpoint Administrator/Enterprise Administrator Expert), CompTIA A+ / Network+, or ITIL 4 Foundation. Experience with endpoint management tools (e.g., Intune/Autopilot, SCCM) and Azure administration. Familiarity with macOS and iOS device support. Exposure to MSP tools/processes (ticketing, SLAs, RMM/PSA). Why you’ll love this role Meaningful impact across multiple organizations with a variety of technologies and use cases. A collaborative team that values professionalism, documentation, and continuous improvement. Room to grow into cloud, security, and automation initiatives.