Heunets
Overview
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with third‑party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber and other authorized desktop applications.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware and software.
Have broad IT experience with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.
Qualifications
Background knowledge in Computer Science or a related field.
Minimum 18 months of IT experience.
Experience with Windows 7–10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, enterprise anti‑virus and help‑desk ticketing systems.
Basic knowledge of macOS to support Apple PC users.
Experience in mobile device management (iOS, Android), enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Proven ability to multitask, set priorities and meet SLA’s.
Excellent communication, relationship‑building and internal customer service skills.
Adaptable and flexible in a fast‑changing industry and work environment.
Employment Type Full‑time, 1099 independent contractor (upon hire)
Location Orlando, FL
#J-18808-Ljbffr
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with third‑party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber and other authorized desktop applications.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware and software.
Have broad IT experience with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.
Qualifications
Background knowledge in Computer Science or a related field.
Minimum 18 months of IT experience.
Experience with Windows 7–10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, enterprise anti‑virus and help‑desk ticketing systems.
Basic knowledge of macOS to support Apple PC users.
Experience in mobile device management (iOS, Android), enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Proven ability to multitask, set priorities and meet SLA’s.
Excellent communication, relationship‑building and internal customer service skills.
Adaptable and flexible in a fast‑changing industry and work environment.
Employment Type Full‑time, 1099 independent contractor (upon hire)
Location Orlando, FL
#J-18808-Ljbffr