Energy Jobline ZR
Level One Technical Engineer in Baton Rouge
Energy Jobline ZR, Baton Rouge, Louisiana, us, 70873
Level One Technical Engineer – Immense Networks
Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry‑level role focuses on providing first‑line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem‑solving abilities, and a sense of urgency when addressing client needs.
Responsibilities
Provide remote and on‑site technical support to end users.
Troubleshoot basic hardware, software, and network issues.
Configure and deploy desktops, laptops, printers, and peripheral devices.
Assist with onboarding/offboarding of users, including account creation and device setup.
Perform routine maintenance tasks and system updates.
Monitor and respond to support tickets in a timely and professional manner.
Escalate unresolved issues to Level Two Engineers when necessary.
Document support steps, resolutions, and system configurations.
Maintain asset inventory and assist with equipment tracking.
Support Microsoft 365 services such as Outlook, Teams, and OneDrive.
Requirements
0–2 years of experience in an IT support or help desk role.
Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with Microsoft 365 Administration and Windows operating systems.
Basic understanding of Active Directory, Azure Active Directory, and user management.
Strong critical thinking and problem‑solving skills.
Ability to prioritize tasks and respond with a sense of urgency.
Excellent communication skills and customer service mindset.
Ability to follow procedures and elevate when appropriate.
Willingness to learn new technologies and grow within the role.
Certifications such as MS‑900: Microsoft 365 fundamentals are a plus.
Why Join Us?
Competitive salary and benefits package.
Opportunities for professional growth and certifications.
A collaborative and innovative work environment.
Work on cutting‑edge technology solutions for a variety of industries.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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Responsibilities
Provide remote and on‑site technical support to end users.
Troubleshoot basic hardware, software, and network issues.
Configure and deploy desktops, laptops, printers, and peripheral devices.
Assist with onboarding/offboarding of users, including account creation and device setup.
Perform routine maintenance tasks and system updates.
Monitor and respond to support tickets in a timely and professional manner.
Escalate unresolved issues to Level Two Engineers when necessary.
Document support steps, resolutions, and system configurations.
Maintain asset inventory and assist with equipment tracking.
Support Microsoft 365 services such as Outlook, Teams, and OneDrive.
Requirements
0–2 years of experience in an IT support or help desk role.
Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with Microsoft 365 Administration and Windows operating systems.
Basic understanding of Active Directory, Azure Active Directory, and user management.
Strong critical thinking and problem‑solving skills.
Ability to prioritize tasks and respond with a sense of urgency.
Excellent communication skills and customer service mindset.
Ability to follow procedures and elevate when appropriate.
Willingness to learn new technologies and grow within the role.
Certifications such as MS‑900: Microsoft 365 fundamentals are a plus.
Why Join Us?
Competitive salary and benefits package.
Opportunities for professional growth and certifications.
A collaborative and innovative work environment.
Work on cutting‑edge technology solutions for a variety of industries.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr