LMCU
Bilingual (Spanish) Call Center Specialist
Join to apply for the
Bilingual (Spanish) Call Center Specialist
role at
LMCU Bilingual (Spanish) Call Center Specialist
14 hours ago Be among the first 25 applicants Join to apply for the
Bilingual (Spanish) Call Center Specialist
role at
LMCU Get AI-powered advice on this job and more exclusive features. Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. General Information
Primary Location: Grand Rapids
Employee Status: Full-Time
Workplace Type: Fully On-Site
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is currently looking for Call Center Specialists to join our team. You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.
What you’ll do:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies opportunities to cross sell products and services based on member needs. Articulate the features and benefits of products to callers. Collaborate with other departments to resolve member issues when necessary. Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel. Identify and report any data discrepancies regarding member account information to management. Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals. Performs other related duties as assigned.
Your New Environment:
Our Call Center is the best of both worlds, fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.
You’ll Like This Position If You Are…
Someone who has passion for customer service, problem solving, and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
What you’ll get:
All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at:
Careers@lmcu.org
.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.
LMCU is an Equal Opportunity Employer Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at LMCU by 2x Grand Rapids, MI $14.00-$15.00 7 months ago Grand Rapids, MI $14.00-$15.00 7 months ago Call Center Agent - MI- Full-Time - Mon- Thurs 11:30 AM to 8:00 PM , rotating Friday 8:00 AM to 4:30 PM and Sat 9:00 AM to 1:00 PM
Grand Rapids, MI $14.00-$16.00 7 months ago Call Center Agent - Full-Time - MI- M-TH 8a-4:30p and alternating FRI 8a-4:30p / SAT 9a-1p
Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1p
Grand Rapids, MI $14.00-$16.00 7 months ago Call Center Agent - MI - Part-Time - M-Th 3p-8p and every other Sat. 9a-1p
Grand Rapids, MI $52,000.00-$57,000.00 2 days ago Medical Front Office Coordinator- North Grand Rapids
Grand Rapids, MI $17.24-$22.86 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Bilingual (Spanish) Call Center Specialist
role at
LMCU Bilingual (Spanish) Call Center Specialist
14 hours ago Be among the first 25 applicants Join to apply for the
Bilingual (Spanish) Call Center Specialist
role at
LMCU Get AI-powered advice on this job and more exclusive features. Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. General Information
Primary Location: Grand Rapids
Employee Status: Full-Time
Workplace Type: Fully On-Site
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is currently looking for Call Center Specialists to join our team. You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.
What you’ll do:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies opportunities to cross sell products and services based on member needs. Articulate the features and benefits of products to callers. Collaborate with other departments to resolve member issues when necessary. Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel. Identify and report any data discrepancies regarding member account information to management. Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals. Performs other related duties as assigned.
Your New Environment:
Our Call Center is the best of both worlds, fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.
You’ll Like This Position If You Are…
Someone who has passion for customer service, problem solving, and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
What you’ll get:
All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at:
Careers@lmcu.org
.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.
LMCU is an Equal Opportunity Employer Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at LMCU by 2x Grand Rapids, MI $14.00-$15.00 7 months ago Grand Rapids, MI $14.00-$15.00 7 months ago Call Center Agent - MI- Full-Time - Mon- Thurs 11:30 AM to 8:00 PM , rotating Friday 8:00 AM to 4:30 PM and Sat 9:00 AM to 1:00 PM
Grand Rapids, MI $14.00-$16.00 7 months ago Call Center Agent - Full-Time - MI- M-TH 8a-4:30p and alternating FRI 8a-4:30p / SAT 9a-1p
Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1p
Grand Rapids, MI $14.00-$16.00 7 months ago Call Center Agent - MI - Part-Time - M-Th 3p-8p and every other Sat. 9a-1p
Grand Rapids, MI $52,000.00-$57,000.00 2 days ago Medical Front Office Coordinator- North Grand Rapids
Grand Rapids, MI $17.24-$22.86 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr