Hotel Front Desk Agent

We are a limited-service renovated property in the heart of King of Prussia and are currently looking for polished, organized, creative, and hospitality-minded individuals. This exciting position could open doors to professional development opportunities within this market. Guest Service Agents support the sales & catering team, food & beverage, and many other departments throughout the hotel. Responsibilities: • Greeting and welcoming guests, providing a positive first impression. • Managing the check-in and check-out process efficiently. • Assigning rooms and issuing room keys. • Providing information about hotel services, amenities, and local attractions. • Addressing guest complaints and resolving issues promptly and professionally. • Arranging services such as transportation or making restaurant reservations for guests. • Making, managing, and confirming reservations via phone, online, or in-person. • Processing payments and managing cash and credit card transactions accurately. • Maintaining detailed records of guest accounts and room availability. • Answering incoming phone calls and directing them appropriately. • Collaborating with housekeeping, maintenance, and other departments to meet guest needs. • Maintaining a clean, organized, and presentable front desk area. • Managing mail and packages for guests. Qualifications: • Strong interpersonal and communication skills to ensure a positive guest experience. • Ability to handle guest complaints and resolve issues effectively. • Exceptional organizational and multitasking abilities to manage multiple tasks. • Proficient in computer skills, including knowledge of hotel reservation systems. • Willingness to work shifts, including evenings, weekends, and holidays. • Accuracy in handling guest information, payments, and reservations. Compensation: $17 hourly

• Greeting and welcoming guests, providing a positive first impression.

• Managing the check-in and check-out process efficiently.

• Assigning rooms and issuing room keys.

• Providing information about hotel services, amenities, and local attractions.

• Addressing guest complaints and resolving issues promptly and professionally.

• Arranging services such as transportation or making restaurant reservations for guests.

• Making, managing, and confirming reservations via phone, online, or in-person.

• Processing payments and managing cash and credit card transactions accurately.

• Maintaining detailed records of guest accounts and room availability.

• Answering incoming phone calls and directing them appropriately.

• Collaborating with housekeeping, maintenance, and other departments to meet guest needs.

• Maintaining a clean, organized, and presentable front desk area.

• Managing mail and packages for guests.

• Handling special requests and ensuring that guests' needs are anticipated and met.