Parker Technology
Position Summary
At Parker Technology, our customer service representatives and software help real people—motorists stuck at parking garage entries and exits—get moving again. This is not a pure-play B2B SaaS job: you’ll see your code drive microphones, devices, gates, and (most importantly) make a small difference in 5,000+ people’s lives every day. We’re building our voice AI capabilities to answer and resolve calls autonomously while transferring calls to live agents when the AI can’t cut it. You’ll work with a skilled team to ship production‑grade voice AI services that blend LLMs with sub‑second telephony performance.
What You’ll Do
Build Node.js/TypeScript microservices that ingest real‑time audio streams and orchestrate ASR/NLU pipelines.
Integrate voice AI and LLM services to handle intent, multi‑turn dialogs, and escalation to live agents.
Optimize for low latency & reliability: caching, circuit breakers, telemetry, and rollbacks.
Work closely with other engineers, product, and even field support—expect the occasional trip to a parking garage to see your code in action.
Ship fast, iterate often, and continuously improve our AI pipelines.
What You Bring
Excitement about voice AI and the idea of building real‑time pipelines.
Solid experience in JavaScript/TypeScript and Node.js.
Experience prompt‑engineering or fine‑tuning LLMs and vector search (RAG) workflows.
Comfort working with APIs, queues, and event‑driven architectures.
Curiosity and a growth mindset—you learn fast and like experimenting.
Clear, concise communication in Jira tickets, PRs, and cross‑team discussions.
Bonus Points
Hands‑on work with voice or video pipelines (SIP, WebSockets, WebRTC, Twilio, SignalWire, FreeSWITCH).
Familiarity with application monitoring, CI/CD, and IaC setup and processes.
What We Offer
Impact you can see—visit a garage and watch your service help a real person exit in seconds.
Chance to shape our AI strategy alongside a small, senior engineering team.
Competitive salary, 401(k) with match, healthcare, and the normal stuff.
Flexible work environment with awesome, easy‑going coworkers in downtown Indianapolis.
Our Values We believe strongly in hiring individuals who align with our six core values:
Honesty & Integrity: We build trust through transparent communication, ethical decisions, and accountability.
Excellence in Communication: Clear, compassionate, and active listening ensures everyone—from teammates to parkers—feels heard and supported.
Servant’s Heart: We prioritize service to clients, partners, and each other, embodying empathy and stepping in to help, wherever needed.
Going Above & Beyond: We push past the status quo by experimenting, celebrating results, and embracing challenges—even when it takes us outside our comfort zone.
Noble Intent: We strive to assume the best in others, fostering trust through empathetic listening and thoughtful collaboration.
Critical Thinking: We value clarity, curiosity, and creative problem‑solving—asking “why,” seeking diverse perspectives, and crafting smart, thoughtful plans.
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What You’ll Do
Build Node.js/TypeScript microservices that ingest real‑time audio streams and orchestrate ASR/NLU pipelines.
Integrate voice AI and LLM services to handle intent, multi‑turn dialogs, and escalation to live agents.
Optimize for low latency & reliability: caching, circuit breakers, telemetry, and rollbacks.
Work closely with other engineers, product, and even field support—expect the occasional trip to a parking garage to see your code in action.
Ship fast, iterate often, and continuously improve our AI pipelines.
What You Bring
Excitement about voice AI and the idea of building real‑time pipelines.
Solid experience in JavaScript/TypeScript and Node.js.
Experience prompt‑engineering or fine‑tuning LLMs and vector search (RAG) workflows.
Comfort working with APIs, queues, and event‑driven architectures.
Curiosity and a growth mindset—you learn fast and like experimenting.
Clear, concise communication in Jira tickets, PRs, and cross‑team discussions.
Bonus Points
Hands‑on work with voice or video pipelines (SIP, WebSockets, WebRTC, Twilio, SignalWire, FreeSWITCH).
Familiarity with application monitoring, CI/CD, and IaC setup and processes.
What We Offer
Impact you can see—visit a garage and watch your service help a real person exit in seconds.
Chance to shape our AI strategy alongside a small, senior engineering team.
Competitive salary, 401(k) with match, healthcare, and the normal stuff.
Flexible work environment with awesome, easy‑going coworkers in downtown Indianapolis.
Our Values We believe strongly in hiring individuals who align with our six core values:
Honesty & Integrity: We build trust through transparent communication, ethical decisions, and accountability.
Excellence in Communication: Clear, compassionate, and active listening ensures everyone—from teammates to parkers—feels heard and supported.
Servant’s Heart: We prioritize service to clients, partners, and each other, embodying empathy and stepping in to help, wherever needed.
Going Above & Beyond: We push past the status quo by experimenting, celebrating results, and embracing challenges—even when it takes us outside our comfort zone.
Noble Intent: We strive to assume the best in others, fostering trust through empathetic listening and thoughtful collaboration.
Critical Thinking: We value clarity, curiosity, and creative problem‑solving—asking “why,” seeking diverse perspectives, and crafting smart, thoughtful plans.
#J-18808-Ljbffr