Insight Global
Provide day-to-day support via ServiceNow for incidents and service requests
Troubleshoot issues with payment gateways, terminals, and middleware
Support and maintain Opera Cloud PMS integrations
Use PowerShell and automation tools to streamline tasks and generate reports
Manage payment device connectivity and network configurations
Collaborate with internal teams and vendors to resolve issues
Maintain technical documentation and contribute to knowledge base
Monitor systems proactively to prevent incidents
Participate in system integration projects and document platform connections
Stay current on PCI DSS compliance and security standards
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
ServiceNow Helpdesk experience (incident and request management) Hotel IT background with exposure to property-level systems and operations Hands-on experience with Oracle Opera Cloud PMS Knowledge of payment gateways, transaction flows, tokenization, and reconciliation PowerShell scripting for automation and reporting Basic networking knowledge (IPs, ports, firewalls, VPNs) Awareness of PCI DSS and securing cardholder data
Nice to Have Skills & Experience
Strong troubleshooting skills in complex technical environments Experience writing technical documentation (SOPs, KBs, runbooks) Jira experience for ticketing and agile workflows Exposure to payment device management (terminals, middleware) Familiarity with cloud platforms and REST-based APIs Experience with monitoring/logging tools (e.g., Datadog, Splunk)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
ServiceNow Helpdesk experience (incident and request management) Hotel IT background with exposure to property-level systems and operations Hands-on experience with Oracle Opera Cloud PMS Knowledge of payment gateways, transaction flows, tokenization, and reconciliation PowerShell scripting for automation and reporting Basic networking knowledge (IPs, ports, firewalls, VPNs) Awareness of PCI DSS and securing cardholder data
Nice to Have Skills & Experience
Strong troubleshooting skills in complex technical environments Experience writing technical documentation (SOPs, KBs, runbooks) Jira experience for ticketing and agile workflows Exposure to payment device management (terminals, middleware) Familiarity with cloud platforms and REST-based APIs Experience with monitoring/logging tools (e.g., Datadog, Splunk)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.