PECO
Director of Business Process & Knowledge Management
PECO, Cincinnati, Ohio, United States, 45208
We are seeking a strategic and hands-on leader to establish and drive a new function within IT focused on business process management, knowledge sharing, and training enablement. This role will be responsible for identifying, documenting, and optimizing cross-functional business processes across departments such as Leasing, Property Management, Acquisitions, Finance, Accounting, and more. The ideal candidate will serve as a bridge between business operations and IT, ensuring that processes are scalable, repeatable, and aligned with our technology platforms.
Key Responsibilities:
Business Process Strategy & Execution
Partner with department leaders to identify, document, and standardize core business processes across the enterprise. Analyze current-state workflows, identify inefficiencies, and design future-state processes that reduce duplication and improve consistency. Develop and maintain a centralized repository of process documentation and SOPs. Ensure process adherence through training, change management, and governance mechanisms. Technology Alignment & Optimization
Collaborate with IT and business stakeholders to align processes with system capabilities and reduce unnecessary customization or rework. Identify opportunities for automation and digital enablement of business processes. Support ERP and enterprise system implementations by ensuring business process readiness and documentation. Knowledge Management & Training
Establish a framework for capturing and sharing institutional knowledge across departments. Develop onboarding and training materials to ensure continuity when roles change or new employees are hired. Promote a culture of continuous improvement and knowledge sharing. Qualifications:
Required:
8+ years of experience in business process improvement, operations, or transformation roles. Proven experience leading cross-functional process mapping or reengineering initiatives. Strong understanding of both business operations and IT systems. Experience with process documentation tools and methodologies (e.g., BPMN, Lean Six Sigma, Agile). Excellent communication, facilitation, and stakeholder management skills. Ability to work independently and drive initiatives from concept to execution. Preferred:
Experience in commercial real estate or similar field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Key Responsibilities:
Business Process Strategy & Execution
Partner with department leaders to identify, document, and standardize core business processes across the enterprise. Analyze current-state workflows, identify inefficiencies, and design future-state processes that reduce duplication and improve consistency. Develop and maintain a centralized repository of process documentation and SOPs. Ensure process adherence through training, change management, and governance mechanisms. Technology Alignment & Optimization
Collaborate with IT and business stakeholders to align processes with system capabilities and reduce unnecessary customization or rework. Identify opportunities for automation and digital enablement of business processes. Support ERP and enterprise system implementations by ensuring business process readiness and documentation. Knowledge Management & Training
Establish a framework for capturing and sharing institutional knowledge across departments. Develop onboarding and training materials to ensure continuity when roles change or new employees are hired. Promote a culture of continuous improvement and knowledge sharing. Qualifications:
Required:
8+ years of experience in business process improvement, operations, or transformation roles. Proven experience leading cross-functional process mapping or reengineering initiatives. Strong understanding of both business operations and IT systems. Experience with process documentation tools and methodologies (e.g., BPMN, Lean Six Sigma, Agile). Excellent communication, facilitation, and stakeholder management skills. Ability to work independently and drive initiatives from concept to execution. Preferred:
Experience in commercial real estate or similar field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.