Advanced Spine And Pain (ASAP)
Front Office Coordinator
Advanced Spine And Pain (ASAP), Goodyear, Arizona, United States, 85338
The Front Office Coordinator is responsible for maintaining a high level of customer service while ensuring the efficient, productive, and professional operation of the front office. This includes patient reception, scheduling of patients, collecting patient demographic and insurance information, and collecting patient payments. This position may float to West Valley locations.
Responsibilities
Promptly greets and acknowledges patients. Informs staff of patient’s arrival.
Instructs patients in completion of medical history and patient information forms and makes necessary corrections to the patients’ account.
Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork; reviews patients and guarantors to ensure all necessary documents are populated and signed correctly. Ensures required authorizations and/or referrals are attached to the appointment for that date of service.
Identifies and collects co-payments, co-insurances, and past due account balances.
Explains financial requirements to the patient and answers billing and insurance questions; refers more complex questions to the billing department.
Evaluates patient financial status and establishes payment plans based upon authority levels.
Accurately completes and interprets insurance verification and benefits; notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may affect coverage.
Scans new patient or updated information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
Schedules follow-up appointments, reviews insurance coverage, notifies patients if service requires authorization or referral, and sends requests to PCP via CPS as needed.
Maintains general knowledge of insurance plans accepted by ASAP.
Communicates with patients in the lobby if the provider is running behind schedule.
Maintains a secure and accurate cash drawer and balances cash drawer daily; closes a batch as required.
Maintains patient confidentiality.
Skills
Proven working experience as a medical assistant and/or front/back-office experience.
Knowledge of medical office management systems and procedures.
Excellent time management, multi-tasking, and prioritization skills.
Social perceptiveness and service orientation.
Excellent written and verbal communication skills.
Strong organizational and planning abilities.
Proficiency in MS Office and patient management software.
Requirements
High School Diploma / GED or equivalent working knowledge preferred.
Preferred graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license.
Minimum of one year of patient registration experience in a medical office or healthcare setting.
Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
Effective communication with physicians, patients, and the public; ability to establish good working relationships with internal and external customers.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Medical Practices
#J-18808-Ljbffr
Responsibilities
Promptly greets and acknowledges patients. Informs staff of patient’s arrival.
Instructs patients in completion of medical history and patient information forms and makes necessary corrections to the patients’ account.
Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork; reviews patients and guarantors to ensure all necessary documents are populated and signed correctly. Ensures required authorizations and/or referrals are attached to the appointment for that date of service.
Identifies and collects co-payments, co-insurances, and past due account balances.
Explains financial requirements to the patient and answers billing and insurance questions; refers more complex questions to the billing department.
Evaluates patient financial status and establishes payment plans based upon authority levels.
Accurately completes and interprets insurance verification and benefits; notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may affect coverage.
Scans new patient or updated information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
Schedules follow-up appointments, reviews insurance coverage, notifies patients if service requires authorization or referral, and sends requests to PCP via CPS as needed.
Maintains general knowledge of insurance plans accepted by ASAP.
Communicates with patients in the lobby if the provider is running behind schedule.
Maintains a secure and accurate cash drawer and balances cash drawer daily; closes a batch as required.
Maintains patient confidentiality.
Skills
Proven working experience as a medical assistant and/or front/back-office experience.
Knowledge of medical office management systems and procedures.
Excellent time management, multi-tasking, and prioritization skills.
Social perceptiveness and service orientation.
Excellent written and verbal communication skills.
Strong organizational and planning abilities.
Proficiency in MS Office and patient management software.
Requirements
High School Diploma / GED or equivalent working knowledge preferred.
Preferred graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license.
Minimum of one year of patient registration experience in a medical office or healthcare setting.
Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
Effective communication with physicians, patients, and the public; ability to establish good working relationships with internal and external customers.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Medical Practices
#J-18808-Ljbffr