Mentor A Promise
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E-Commerce Manager (Volunteer)
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Mentor A Promise About Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. MAP’s fashion initiative, Thread & Promise, uses design and apparel to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope.
Role Overview We are seeking a Volunteer E-Commerce Manager to lead the digital storefront and online presence for Thread & Promise. This role will involve setting up, managing, and optimizing our e-commerce platform, ensuring customers enjoy a seamless shopping experience while supporting MAP’s mission. The ideal candidate has a blend of technical and creative skills, with experience in online retail and a passion for purpose-driven fashion.
Key Responsibilities
Set up and manage the Thread & Promise online store (Shopify, Squarespace, WooCommerce, or similar)
Upload and maintain product listings with accurate descriptions, images, and pricing
Oversee order processing, fulfillment coordination, and customer inquiries
Monitor inventory and collaborate with design/production teams on availability
Optimize site navigation, design, and checkout flow for usability and conversions
Track e-commerce analytics and generate sales reports
Support digital marketing campaigns, promotions, and product launches
Ensure branding and storytelling are consistent across the platform
Requirements
Proven experience in e-commerce management or online retail operations
Familiarity with platforms like Shopify, Squarespace, WooCommerce, or similar
Strong understanding of digital merchandising, product listings, and checkout flows
Ability to analyze sales and traffic data to inform improvements
Excellent organizational and problem-solving skills
Strong communication and collaboration abilities
Passion for mission-driven work and socially conscious fashion
Preferred Skills
Experience in nonprofit or social enterprise e-commerce
Knowledge of SEO, Google Analytics, and e-commerce marketing strategies
Familiarity with email marketing and CRM tools
Basic design skills for product imagery and graphics (Canva, Photoshop, or similar)
What You’ll Gain
Hands-on experience managing an e-commerce platform for a purpose-driven brand
Opportunities to combine technical skills with creative storytelling
Collaboration with a mission-driven, passionate team
A portfolio project showcasing e-commerce management with social impact
Letters of recommendation and professional references for future opportunities
How to Apply Please send your resume, LinkedIn profile, and (if available) a portfolio of past e-commerce or digital retail work to hr@mentorapromise.org along with a brief statement of interest.
Help us bring Thread & Promise online — where every purchase carries a message of mentorship, resilience, and hope.
Seniority level Associate
Employment type Volunteer
Job function Sales and Business Development
Industries Civic and Social Organizations Non-profit Organizations
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E-Commerce Manager (Volunteer)
role at
Mentor A Promise About Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. MAP’s fashion initiative, Thread & Promise, uses design and apparel to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope.
Role Overview We are seeking a Volunteer E-Commerce Manager to lead the digital storefront and online presence for Thread & Promise. This role will involve setting up, managing, and optimizing our e-commerce platform, ensuring customers enjoy a seamless shopping experience while supporting MAP’s mission. The ideal candidate has a blend of technical and creative skills, with experience in online retail and a passion for purpose-driven fashion.
Key Responsibilities
Set up and manage the Thread & Promise online store (Shopify, Squarespace, WooCommerce, or similar)
Upload and maintain product listings with accurate descriptions, images, and pricing
Oversee order processing, fulfillment coordination, and customer inquiries
Monitor inventory and collaborate with design/production teams on availability
Optimize site navigation, design, and checkout flow for usability and conversions
Track e-commerce analytics and generate sales reports
Support digital marketing campaigns, promotions, and product launches
Ensure branding and storytelling are consistent across the platform
Requirements
Proven experience in e-commerce management or online retail operations
Familiarity with platforms like Shopify, Squarespace, WooCommerce, or similar
Strong understanding of digital merchandising, product listings, and checkout flows
Ability to analyze sales and traffic data to inform improvements
Excellent organizational and problem-solving skills
Strong communication and collaboration abilities
Passion for mission-driven work and socially conscious fashion
Preferred Skills
Experience in nonprofit or social enterprise e-commerce
Knowledge of SEO, Google Analytics, and e-commerce marketing strategies
Familiarity with email marketing and CRM tools
Basic design skills for product imagery and graphics (Canva, Photoshop, or similar)
What You’ll Gain
Hands-on experience managing an e-commerce platform for a purpose-driven brand
Opportunities to combine technical skills with creative storytelling
Collaboration with a mission-driven, passionate team
A portfolio project showcasing e-commerce management with social impact
Letters of recommendation and professional references for future opportunities
How to Apply Please send your resume, LinkedIn profile, and (if available) a portfolio of past e-commerce or digital retail work to hr@mentorapromise.org along with a brief statement of interest.
Help us bring Thread & Promise online — where every purchase carries a message of mentorship, resilience, and hope.
Seniority level Associate
Employment type Volunteer
Job function Sales and Business Development
Industries Civic and Social Organizations Non-profit Organizations
#J-18808-Ljbffr