Apex Systems
Job Title
Helpdesk Support Analyst
Job Description Apex Systems, the 2nd largest IT staffing company, is seeking a Helpdesk Support Analyst to join our client's growing team in Lynchburg, VA. This is a great opportunity to work for a large and rapidly growing company that will offer to expand your skillset both professionally and technically from working with a highly experienced team.
Terms Long-term contract with the potential to hire
Essential Duties and Responsibilities
Responsible for Tier 1 and 2 software and hardware support.
Provides technical advice, guidance and informal training to customers using hardware and software programs.
Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information and assisting others with calls.
Equal Employment Opportunity Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844‑463‑6178.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an employee stock purchase program (ESPP) and a 401(k) program with company match after 12 months of tenure. Additional benefits include a Health Savings Account (HSA), a SupportLinc Employee Assistance Program (EAP) with up to eight free counseling sessions, corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and offers certification discounts and other perks to associations such as CompTIA and IIBA.
Seniority level:
Entry level
Employment type:
Contract
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Location and Salary:
Lynchburg, VA. $54,000.00 – $80,000.00
#J-18808-Ljbffr
Job Description Apex Systems, the 2nd largest IT staffing company, is seeking a Helpdesk Support Analyst to join our client's growing team in Lynchburg, VA. This is a great opportunity to work for a large and rapidly growing company that will offer to expand your skillset both professionally and technically from working with a highly experienced team.
Terms Long-term contract with the potential to hire
Essential Duties and Responsibilities
Responsible for Tier 1 and 2 software and hardware support.
Provides technical advice, guidance and informal training to customers using hardware and software programs.
Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
Works in a team setting, sharing information and assisting others with calls.
Equal Employment Opportunity Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844‑463‑6178.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an employee stock purchase program (ESPP) and a 401(k) program with company match after 12 months of tenure. Additional benefits include a Health Savings Account (HSA), a SupportLinc Employee Assistance Program (EAP) with up to eight free counseling sessions, corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and offers certification discounts and other perks to associations such as CompTIA and IIBA.
Seniority level:
Entry level
Employment type:
Contract
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Location and Salary:
Lynchburg, VA. $54,000.00 – $80,000.00
#J-18808-Ljbffr