Baystate Interpreters, Inc.
Customer Success Associate
Baystate Interpreters is seeking a dynamic and motivated Customer Success Associate to join our growing team. In this pivotal role, you will play a key part in promoting and growing our suite of language services, which includes
interpretation and translation services
across a variety of sectors.
Your ability to build strong relationships, understand client needs, and offer tailored solutions will be essential to driving sales growth and ensuring client satisfaction. If you have a passion for sales and a knack for communication, we’d love to hear from you!
About Us Located in Gardner, MA , Baystate Interpreters, Inc. provides exceptional language services in over 350 languages . Our mission is to bridge language gaps and facilitate better communication within diverse communities.
Key Responsibilities:
Serve as the primary contact for client inquiries via phone, email, or internal systems
Coordinate technical support issues for interpreters and help resolve software or access problems
Maintain accurate records of client and interpreter interactions in internal databases
Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
Collaborate with the operations team to improve overall service efficiency
Respond promptly to client concerns and work to resolve issues in a timely and professional manner
Gather and share client feedback to support service improvements and quality assurance efforts
Assist in onboarding and training new clients as needed
Qualifications:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
1+ years of experience in customer service, client support, or administrative roles preferred
Strong communication skills, both written and verbal
Highly organized with the ability to multitask and prioritize in a fast-paced environment
Comfortable using Microsoft Office Suite and learning new software platforms
Why Join Baystate Interpreters?
Work in a
collaborative and fast-paced
environment.
Gain experience in the
language services industry
with opportunities for growth.
Be part of a team that values
accuracy, efficiency, and customer satisfaction.
This is an in-office position based in Gardner, MA.
If you are passionate about connecting people, bridging communication barriers and have a keen eye for talent, we’d love to hear from you!
#J-18808-Ljbffr
interpretation and translation services
across a variety of sectors.
Your ability to build strong relationships, understand client needs, and offer tailored solutions will be essential to driving sales growth and ensuring client satisfaction. If you have a passion for sales and a knack for communication, we’d love to hear from you!
About Us Located in Gardner, MA , Baystate Interpreters, Inc. provides exceptional language services in over 350 languages . Our mission is to bridge language gaps and facilitate better communication within diverse communities.
Key Responsibilities:
Serve as the primary contact for client inquiries via phone, email, or internal systems
Coordinate technical support issues for interpreters and help resolve software or access problems
Maintain accurate records of client and interpreter interactions in internal databases
Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
Collaborate with the operations team to improve overall service efficiency
Respond promptly to client concerns and work to resolve issues in a timely and professional manner
Gather and share client feedback to support service improvements and quality assurance efforts
Assist in onboarding and training new clients as needed
Qualifications:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
1+ years of experience in customer service, client support, or administrative roles preferred
Strong communication skills, both written and verbal
Highly organized with the ability to multitask and prioritize in a fast-paced environment
Comfortable using Microsoft Office Suite and learning new software platforms
Why Join Baystate Interpreters?
Work in a
collaborative and fast-paced
environment.
Gain experience in the
language services industry
with opportunities for growth.
Be part of a team that values
accuracy, efficiency, and customer satisfaction.
This is an in-office position based in Gardner, MA.
If you are passionate about connecting people, bridging communication barriers and have a keen eye for talent, we’d love to hear from you!
#J-18808-Ljbffr