SoFi Stadium and Hollywood Park
Manager, Premium Client Services
SoFi Stadium and Hollywood Park, Inglewood, California, United States, 90397
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Manager, Premium Client Services
role at
SoFi Stadium and Hollywood Park This range is provided by SoFi Stadium and Hollywood Park. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00 - $75,000.00 per year About Hollywood Park
Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. Culture
Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our
PURPOSE
is creating extraordinary experiences, one moment at a time. Our
PROMISE
is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our
COMMITMENTS
are outlined by
S.T.A.R.S. Our
S.T.A.R.S.
commitments are enabled by five foundational principles: Start with Care – create a lasting impact through genuine care Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others Resolve with Respect – treat others with empathy, patience, and kindness Safety Always – maintain a safe and secure environment Job Description
The Manager of Premium Client Services is primarily responsible for providing a superior level of service to all SoFi Stadium & Hollywood Park suite owners & premium clientele. Responsibilities extend through YouTube Theater, gamedays, 3rd party events, the development and coordination of the 365-service platform, as well as execution of premium events. More Specific Responsibilities Include: Manage Hollywood Park premium clientele daily as primary contact from invoicing, ticketing, contract fulfillment, planning/hosting events, etc. Develop and execute strategies to increase engagement and positive relationships with current and new clients through in person meetings, phone calls, and written correspondence Assist in the coordination of special events for stadium suite owners and C-level prospects to aid in new business development Coordinate the 365-service platform through suite/conference room reservations on non-event days by confirming stadium access, security, parking, AV, F&B, etc. Manage stadium 3rd party event process for current suite clients from confirming suite purchases, invoicing, relocating suite obstructions and assisting in suite rental process Assist in the development and creative process for client gifting and engagement Organize and maintain tracking system for stadium suite sales including but not limited to suite maps, CRM system, and applications Support premium sales team through prospecting events, managing prospecting spaces and develop ways to engage with potential new clients Prepare premium agreements and templates as necessary Track department invoices and maintain budget tracker by working closely with accounting Attend most NFL football games and other events to engage with suite owners Participate in all other projects, as assigned, to support the premium sales & services department objectives Requirements
We’d Love to Hear From People With: Bachelor’s Degree or equivalent is strongly preferred Prior sports sales/service industry or equivalent experience is preferred Candidate should possess strong team-oriented work ethic Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at the highest levels of an organization both internally and externally Candidate should possess excellent time management and organizational skills Candidate should work well within a team environment, offering assistance and support to team members whenever necessary Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint Previous working experience with Microsoft CRM and TM Archtics is a plus Experience with DocuSign or related electronic signature software is a plus Able to work flexible hours (including evenings, weekends, and holidays) A proven track record in relationship building and networking skills with ability to interact effectively and professionally Ability to multi-task Individuals must be coachable and possess a positive attitude
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Manager, Premium Client Services
role at
SoFi Stadium and Hollywood Park This range is provided by SoFi Stadium and Hollywood Park. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00 - $75,000.00 per year About Hollywood Park
Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. Culture
Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our
PURPOSE
is creating extraordinary experiences, one moment at a time. Our
PROMISE
is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our
COMMITMENTS
are outlined by
S.T.A.R.S. Our
S.T.A.R.S.
commitments are enabled by five foundational principles: Start with Care – create a lasting impact through genuine care Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others Resolve with Respect – treat others with empathy, patience, and kindness Safety Always – maintain a safe and secure environment Job Description
The Manager of Premium Client Services is primarily responsible for providing a superior level of service to all SoFi Stadium & Hollywood Park suite owners & premium clientele. Responsibilities extend through YouTube Theater, gamedays, 3rd party events, the development and coordination of the 365-service platform, as well as execution of premium events. More Specific Responsibilities Include: Manage Hollywood Park premium clientele daily as primary contact from invoicing, ticketing, contract fulfillment, planning/hosting events, etc. Develop and execute strategies to increase engagement and positive relationships with current and new clients through in person meetings, phone calls, and written correspondence Assist in the coordination of special events for stadium suite owners and C-level prospects to aid in new business development Coordinate the 365-service platform through suite/conference room reservations on non-event days by confirming stadium access, security, parking, AV, F&B, etc. Manage stadium 3rd party event process for current suite clients from confirming suite purchases, invoicing, relocating suite obstructions and assisting in suite rental process Assist in the development and creative process for client gifting and engagement Organize and maintain tracking system for stadium suite sales including but not limited to suite maps, CRM system, and applications Support premium sales team through prospecting events, managing prospecting spaces and develop ways to engage with potential new clients Prepare premium agreements and templates as necessary Track department invoices and maintain budget tracker by working closely with accounting Attend most NFL football games and other events to engage with suite owners Participate in all other projects, as assigned, to support the premium sales & services department objectives Requirements
We’d Love to Hear From People With: Bachelor’s Degree or equivalent is strongly preferred Prior sports sales/service industry or equivalent experience is preferred Candidate should possess strong team-oriented work ethic Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at the highest levels of an organization both internally and externally Candidate should possess excellent time management and organizational skills Candidate should work well within a team environment, offering assistance and support to team members whenever necessary Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint Previous working experience with Microsoft CRM and TM Archtics is a plus Experience with DocuSign or related electronic signature software is a plus Able to work flexible hours (including evenings, weekends, and holidays) A proven track record in relationship building and networking skills with ability to interact effectively and professionally Ability to multi-task Individuals must be coachable and possess a positive attitude
#J-18808-Ljbffr