Sealed Air Corporation
Customer Account Partner
Sealed Air Corporation, Santa Fe Springs, California, United States, 90670
Apply for the
Customer Account Partner
role at
Sealed Air Corporation .
Sealed Air designs and delivers packaging solutions that protect essential goods worldwide, preserve food, enable e‑commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. The company fosters a caring, high‑performance culture that rewards business outcomes and impact. In 2024, Sealed Air generated $5.4 billion in revenue and employed approximately 16,400 people worldwide.
Position Summary Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Coordinate with sales, procurement, production, and shipping to ensure correct pricing and timely product delivery, ensuring customer satisfaction.
Schedule:
Morning Pay rate:
$25.00–$27.00/hr
Essential Duties And Responsibilities
Serve as the lead point of contact for all customer account management matters. Help customers through email, phone or in person to provide information about products and services. Receive and process customer orders. Review quotes with manager and/or sales personnel and send quotes to customers. Notify supervisors and other departments of production problems and assist in identifying and correcting these problems.
Provide support services to the sales team and handle miscellaneous sales calls. Resolve any potential discrepancies with manager and/or sales personnel. Send confirmations and order exceptions to customers. Manage tooling lifecycles based on usage dates.
Review requirements for raw materials, solicit supplier pricing, and submit purchase orders to vendors. Follow up on past‑due orders and address any quality concerns with procurement and suppliers. Practice personal safety and comply with all policies, procedures, and reporting unsafe activities.
Keep records of customer interactions and transactions. Organize and maintain customer files.
Check for processing errors and submit invoice adjustments. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Maintain and review computerized records of items purchased, costs, delivery, and inventories. Work with customers and sales team to control excess and obsolete inventory.
Work closely and communicate regularly with procurement, sales, engineering, logistics, shipping, accounting, production, receiving, and drivers. Coordinate or lead others in accomplishing work activities.
Participate in proactive team efforts.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree in a related field preferred; at least 5 years’ experience may be accepted in lieu of education.
Requirements
Use logic and reasoning to identify strengths and weaknesses of alternative solutions.
Understand principles for providing customer services, including needs assessment, quality standards, and satisfaction evaluation.
Experience working in a team environment; contact with others is required.
Attention to detail and thoroughness in completing tasks.
Ability to handle multiple projects simultaneously.
Reliability, responsibility, and dependability are essential.
Intermediate personal computer skills: email, database activity, word processing, spreadsheets, and graphics.
Physical Requirements
The role requires talking, hearing, sitting, standing, walking, bending, lifting, and carrying up to 25 lbs. Manual dexterity and reach with hands and arms are required.
Reasonable accommodations can be made for individuals with disabilities.
Benefits And Perks
401(k) & 401(k) matching
Dental, disability, vision, and health insurance
Employee assistance program and discounts
Flexible spending account
Paid elder care, time off, parental leave, tuition reimbursement
Professional development assistance and retirement plan
Disclaimer This is not necessarily an exhaustive list of all responsibilities or working conditions. Management reserves the right to revise the job or require additional tasks.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. Sealed Air participates in the E‑Verify Program (US sites only). The company is committed to equal employment opportunities in accordance with applicable laws.
For questions about fraudulent recruiting, contact globalta@sealedair.com.
#J-18808-Ljbffr
Customer Account Partner
role at
Sealed Air Corporation .
Sealed Air designs and delivers packaging solutions that protect essential goods worldwide, preserve food, enable e‑commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. The company fosters a caring, high‑performance culture that rewards business outcomes and impact. In 2024, Sealed Air generated $5.4 billion in revenue and employed approximately 16,400 people worldwide.
Position Summary Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Coordinate with sales, procurement, production, and shipping to ensure correct pricing and timely product delivery, ensuring customer satisfaction.
Schedule:
Morning Pay rate:
$25.00–$27.00/hr
Essential Duties And Responsibilities
Serve as the lead point of contact for all customer account management matters. Help customers through email, phone or in person to provide information about products and services. Receive and process customer orders. Review quotes with manager and/or sales personnel and send quotes to customers. Notify supervisors and other departments of production problems and assist in identifying and correcting these problems.
Provide support services to the sales team and handle miscellaneous sales calls. Resolve any potential discrepancies with manager and/or sales personnel. Send confirmations and order exceptions to customers. Manage tooling lifecycles based on usage dates.
Review requirements for raw materials, solicit supplier pricing, and submit purchase orders to vendors. Follow up on past‑due orders and address any quality concerns with procurement and suppliers. Practice personal safety and comply with all policies, procedures, and reporting unsafe activities.
Keep records of customer interactions and transactions. Organize and maintain customer files.
Check for processing errors and submit invoice adjustments. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Maintain and review computerized records of items purchased, costs, delivery, and inventories. Work with customers and sales team to control excess and obsolete inventory.
Work closely and communicate regularly with procurement, sales, engineering, logistics, shipping, accounting, production, receiving, and drivers. Coordinate or lead others in accomplishing work activities.
Participate in proactive team efforts.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree in a related field preferred; at least 5 years’ experience may be accepted in lieu of education.
Requirements
Use logic and reasoning to identify strengths and weaknesses of alternative solutions.
Understand principles for providing customer services, including needs assessment, quality standards, and satisfaction evaluation.
Experience working in a team environment; contact with others is required.
Attention to detail and thoroughness in completing tasks.
Ability to handle multiple projects simultaneously.
Reliability, responsibility, and dependability are essential.
Intermediate personal computer skills: email, database activity, word processing, spreadsheets, and graphics.
Physical Requirements
The role requires talking, hearing, sitting, standing, walking, bending, lifting, and carrying up to 25 lbs. Manual dexterity and reach with hands and arms are required.
Reasonable accommodations can be made for individuals with disabilities.
Benefits And Perks
401(k) & 401(k) matching
Dental, disability, vision, and health insurance
Employee assistance program and discounts
Flexible spending account
Paid elder care, time off, parental leave, tuition reimbursement
Professional development assistance and retirement plan
Disclaimer This is not necessarily an exhaustive list of all responsibilities or working conditions. Management reserves the right to revise the job or require additional tasks.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. Sealed Air participates in the E‑Verify Program (US sites only). The company is committed to equal employment opportunities in accordance with applicable laws.
For questions about fraudulent recruiting, contact globalta@sealedair.com.
#J-18808-Ljbffr