University of Miami Miller School of Medicine
Patient Scheduler 2 (F/T) - Bascom Palmer Eye Institute - Miami
University of Miami Miller School of Medicine, Miami, Florida, us, 33222
Overview
The University of Miami Bascom Palmer Eye Institute has an exciting opportunity as a full‑time Patient Scheduler 2. The scheduler delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for coordinating and scheduling diagnostic therapy and other procedures/treatments for UHealth.
Core Job Functions
Schedule all types of complex exams with attention to detail.
Deliver exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Obtain and verify necessary demographic and insurance information.
Screen and verify information to ensure accuracy when scheduling exams.
Manage high call volumes to provide best possible customer service by properly educating the patient on exam preparation and answering questions.
Utilize multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
Use complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinate processes and timing as required by the physician and facility for special procedures.
Notify appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adhere to University and unit‑level policies and procedures and safeguard University assets.
Core Qualifications
High School diploma or equivalent.
Minimum 2 years of relevant experience.
Knowledge, Skills and Attitudes
Skill in completing assignments accurately and with attention to detail.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to work independently and/or in a collaborative environment.
Ability to process and handle confidential information with discretion.
Department Specific Functions
Contact patients in a timely manner to schedule them for Serum Tears and PRGF appointments.
Answer any questions that patients may have about the process and handling of the drops.
Ensure that each patient has an updated prescription or order prior to scheduling.
Log into UChart to obtain updated prescription as necessary.
Facilitate communication with provider if updated prescription is required.
Input patient, order, and appointment information in scheduling system accurately and completely.
Collect payment information from patients and provide it to billing coordinator for timely charging.
Submit patient appointments to appropriate mobile phlebotomist company.
Maintain effective communication with laboratory staff to ensure daily schedule, redraws, and special patient needs are handled appropriately.
Handle patient complaints and escalates to management as necessary.
Send patient pamphlets to community physician practices as needed.
Benefits The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Equal Opportunity Employer The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Details Full time | Staff | Pay Grade H4 | Employment type Full‑time | Job function Health Care Provider | Industries Hospitals and Health Care.
#J-18808-Ljbffr
Core Job Functions
Schedule all types of complex exams with attention to detail.
Deliver exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Obtain and verify necessary demographic and insurance information.
Screen and verify information to ensure accuracy when scheduling exams.
Manage high call volumes to provide best possible customer service by properly educating the patient on exam preparation and answering questions.
Utilize multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
Use complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinate processes and timing as required by the physician and facility for special procedures.
Notify appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adhere to University and unit‑level policies and procedures and safeguard University assets.
Core Qualifications
High School diploma or equivalent.
Minimum 2 years of relevant experience.
Knowledge, Skills and Attitudes
Skill in completing assignments accurately and with attention to detail.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to work independently and/or in a collaborative environment.
Ability to process and handle confidential information with discretion.
Department Specific Functions
Contact patients in a timely manner to schedule them for Serum Tears and PRGF appointments.
Answer any questions that patients may have about the process and handling of the drops.
Ensure that each patient has an updated prescription or order prior to scheduling.
Log into UChart to obtain updated prescription as necessary.
Facilitate communication with provider if updated prescription is required.
Input patient, order, and appointment information in scheduling system accurately and completely.
Collect payment information from patients and provide it to billing coordinator for timely charging.
Submit patient appointments to appropriate mobile phlebotomist company.
Maintain effective communication with laboratory staff to ensure daily schedule, redraws, and special patient needs are handled appropriately.
Handle patient complaints and escalates to management as necessary.
Send patient pamphlets to community physician practices as needed.
Benefits The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Equal Opportunity Employer The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Details Full time | Staff | Pay Grade H4 | Employment type Full‑time | Job function Health Care Provider | Industries Hospitals and Health Care.
#J-18808-Ljbffr