Primary Services
Collections Specialist - Retail Energy
Primary Services, Houston, Texas, United States, 77246
Join a stable and growing company in the energy and utilities industry offering excellent benefits, hybrid work flexibility, and opportunities for professional development. Contribute to a team that values accuracy, collaboration, and customer service while playing a key role in maintaining financial performance and operational excellence.
Primary Services is actively recruiting for a
Collections Specialist - Retail Energy
to support a leading organization in the power and utilities sector. This position is ideal for a detail-oriented professional with experience in accounts receivable and collections who thrives in a fast-paced, customer-focused environment. As a
Collections Specialist , you will work within the Credit Risk team to manage assigned accounts, resolve billing issues, and ensure timely payment collection while maintaining positive customer relationships.
Responsibilities
Manage assigned customer accounts to ensure timely collection of outstanding balances.
Contact customers by phone, email, and written correspondence to resolve overdue payments.
Review aging reports and prioritize collection activities based on risk and exposure.
Negotiate payment plans and settlements with customers experiencing financial challenges.
Record all customer interactions and collection efforts accurately in the company’s system.
Collaborate with billing, finance, and customer service departments to resolve account discrepancies and disputes.
Prepare and issue follow-up communications, including past-due notices and demand letters.
Identify and recommend accounts for escalation, write-off, or legal action when necessary.
Monitor and report on collection metrics and outstanding account performance.
Support the development and refinement of collection policies and procedures to improve efficiency and compliance.
Ensure all collection activities adhere to company policies and applicable regulations.
Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
Proven experience in collections, accounts receivable, or credit risk management.
Strong understanding of billing and collection processes within a corporate or utility environment.
Proficiency in Microsoft Office Suite, particularly Excel; experience with accounting or ERP software preferred.
Knowledge of applicable regulations, including the Fair Debt Collection Practices Act (FDCPA).
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced setting.
Excellent written and verbal communication skills with strong negotiation capabilities.
High attention to detail and accuracy in documentation and reporting.
Benefits
Medical insurance
Vision insurance
401(k)
This is a great opportunity for a motivated professional to join a respected leader in the energy and utilities industry while building a rewarding career in credit and collections.
#J-18808-Ljbffr
Primary Services is actively recruiting for a
Collections Specialist - Retail Energy
to support a leading organization in the power and utilities sector. This position is ideal for a detail-oriented professional with experience in accounts receivable and collections who thrives in a fast-paced, customer-focused environment. As a
Collections Specialist , you will work within the Credit Risk team to manage assigned accounts, resolve billing issues, and ensure timely payment collection while maintaining positive customer relationships.
Responsibilities
Manage assigned customer accounts to ensure timely collection of outstanding balances.
Contact customers by phone, email, and written correspondence to resolve overdue payments.
Review aging reports and prioritize collection activities based on risk and exposure.
Negotiate payment plans and settlements with customers experiencing financial challenges.
Record all customer interactions and collection efforts accurately in the company’s system.
Collaborate with billing, finance, and customer service departments to resolve account discrepancies and disputes.
Prepare and issue follow-up communications, including past-due notices and demand letters.
Identify and recommend accounts for escalation, write-off, or legal action when necessary.
Monitor and report on collection metrics and outstanding account performance.
Support the development and refinement of collection policies and procedures to improve efficiency and compliance.
Ensure all collection activities adhere to company policies and applicable regulations.
Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
Proven experience in collections, accounts receivable, or credit risk management.
Strong understanding of billing and collection processes within a corporate or utility environment.
Proficiency in Microsoft Office Suite, particularly Excel; experience with accounting or ERP software preferred.
Knowledge of applicable regulations, including the Fair Debt Collection Practices Act (FDCPA).
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced setting.
Excellent written and verbal communication skills with strong negotiation capabilities.
High attention to detail and accuracy in documentation and reporting.
Benefits
Medical insurance
Vision insurance
401(k)
This is a great opportunity for a motivated professional to join a respected leader in the energy and utilities industry while building a rewarding career in credit and collections.
#J-18808-Ljbffr