Ohkay Hotel Casino
Summary
IT Specialist provides hands‑on support, maintenance, and administration of Casino’s IT systems, gaming floor infrastructure, and critical business applications. This role ensures high availability, security, and regulatory compliance of technologies that support gaming operations, hospitality, POS systems, surveillance interfaces, and back‑office services. The role requires strong technical skills, excellent troubleshooting, and the ability to work flexible hours to support a 24/7 operation. IT Specialist provides technology support services across all Tsay Corp entities, including federal contracting operations, retail locations, and allied business units.
Essential Duties and Responsibilities
Maintain, monitor, and troubleshoot server infrastructure (Windows Server), virtualization (VMware/Hyper‑V), storage, and backups.
Administer Active Directory, DNS, DHCP, user accounts, group policies, and authentication systems.
Support and maintain networking equipment (switches, routers, firewalls, VLANs, and wireless networks); ensure network redundancy and performance.
Provide on‑floor support for gaming systems and slot machine connectivity, SAS/Slot accounting, cashier/payout systems, electronic gaming machines, and casino management systems.
Support POS systems, kiosks, hotel/property management systems, and integration with loyalty CRM systems.
Manage CCTV, access control, and time/attendance systems as they relate to IT infrastructure and system integration.
Implement and maintain security controls: endpoint protection, patch management, vulnerability scanning, log monitoring, and incident response.
Ensure compliance with gaming authority regulations, PCI‑DSS (for payment systems and internal security policies); assist with audits and provide applicable documentation.
Manage vendor relationships with gaming equipment vendors, MSPs, and other third‑party providers; coordinate escalations and onsite vendor technicians.
Perform routine system updates, firmware upgrades, and hardware maintenance with minimal disruption to operations.
Support IT projects such as system migrations, new deployments, and integrations.
Qualifications
Proven experience with Windows Server administration, Active Directory, virtualization (VMware/Hyper‑V), and common enterprise services.
Strong networking knowledge (TCP‑IP, VLANs, routing, switching, firewalls).
Experience with POS systems.
Ability to work flexible hours, including nights, weekends, and holidays.
Must pass background checks and meet regulatory requirements for working in a gaming environment.
Education and/or Experience
Bachelor’s degree in Computer Science, Information Technology, or related field.
3+ years of hands‑on experience in casino, gaming, hospitality, or retail/financial environments.
Preferred Certifications
CompTIA Network+, Security+, A+
CompTIA CySA+ (Cybersecurity Analyst)
Cisco CCNA
Microsoft or similar server certification
PCI‑DSS certification awareness
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Gambling Facilities and Casinos
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Essential Duties and Responsibilities
Maintain, monitor, and troubleshoot server infrastructure (Windows Server), virtualization (VMware/Hyper‑V), storage, and backups.
Administer Active Directory, DNS, DHCP, user accounts, group policies, and authentication systems.
Support and maintain networking equipment (switches, routers, firewalls, VLANs, and wireless networks); ensure network redundancy and performance.
Provide on‑floor support for gaming systems and slot machine connectivity, SAS/Slot accounting, cashier/payout systems, electronic gaming machines, and casino management systems.
Support POS systems, kiosks, hotel/property management systems, and integration with loyalty CRM systems.
Manage CCTV, access control, and time/attendance systems as they relate to IT infrastructure and system integration.
Implement and maintain security controls: endpoint protection, patch management, vulnerability scanning, log monitoring, and incident response.
Ensure compliance with gaming authority regulations, PCI‑DSS (for payment systems and internal security policies); assist with audits and provide applicable documentation.
Manage vendor relationships with gaming equipment vendors, MSPs, and other third‑party providers; coordinate escalations and onsite vendor technicians.
Perform routine system updates, firmware upgrades, and hardware maintenance with minimal disruption to operations.
Support IT projects such as system migrations, new deployments, and integrations.
Qualifications
Proven experience with Windows Server administration, Active Directory, virtualization (VMware/Hyper‑V), and common enterprise services.
Strong networking knowledge (TCP‑IP, VLANs, routing, switching, firewalls).
Experience with POS systems.
Ability to work flexible hours, including nights, weekends, and holidays.
Must pass background checks and meet regulatory requirements for working in a gaming environment.
Education and/or Experience
Bachelor’s degree in Computer Science, Information Technology, or related field.
3+ years of hands‑on experience in casino, gaming, hospitality, or retail/financial environments.
Preferred Certifications
CompTIA Network+, Security+, A+
CompTIA CySA+ (Cybersecurity Analyst)
Cisco CCNA
Microsoft or similar server certification
PCI‑DSS certification awareness
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr