NYS Office of Information Technology Services
Information Technology Specialist 2, Workplace Services, 10120 (NY HELPS)
NYS Office of Information Technology Services, New York, New York, us, 10261
Information Technology Specialist 2 (Workplace Services, NY HELPS)
Department: NYS Office of Information Technology Services
Location: 10120 (NY HELPS)
Base pay range $66,951.00/yr - $85,138.00/yr
Description The New York State Office of Information Technology Services (ITS) provides operational support 24/7 for 53 State Agencies. Under the direction of Information Technology Specialist 3, the Information Technology Specialist 2/Zone Technician will serve as general desktop support staff for Workplace Services Support within ITS, Dedicated Support, Department of Transportation (DOT).
Duties
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi‑function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Qualifications
A bachelor's or higher-level degree in any field and one year of experience in information technology; OR
Open Critical Service: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR
Two years of professional experience in information technology.
Promotion:
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer:
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; or in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment:
This position is eligible for 55b/c designation and candidates are encouraged to apply.
Additional Comments Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. ITS policy is not to hire F1 or H1 visa holders for permanent employment. Fingerprinting and background check are required.
NY HELPS is a New York Hiring for Emergency Limited Placement statewide program. Positions may be filled via a non‑competitive appointment; after a temporary period, the appointment may be converted to a competitive, permanent position.
Benefits Generous benefits package, worth 65% of salary, including:
13 paid holidays annually
Up to 13 days of paid vacation leave annually
Up to 5 days of paid personal leave annually
Up to 8 days of paid sick leave annually
Up to 3 days of professional leave annually to participate in professional development
Health Care Benefits:
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits:
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more
Seniority level Entry level
Employment type Full‑time
Job function Science, Information Technology, and Engineering
Industries IT Services and IT Consulting
The Office of Information Technology Services is an equal opportunity employer, and we recognize diversity in our workforce is critical. We encourage all individuals with disabilities to apply.
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Location: 10120 (NY HELPS)
Base pay range $66,951.00/yr - $85,138.00/yr
Description The New York State Office of Information Technology Services (ITS) provides operational support 24/7 for 53 State Agencies. Under the direction of Information Technology Specialist 3, the Information Technology Specialist 2/Zone Technician will serve as general desktop support staff for Workplace Services Support within ITS, Dedicated Support, Department of Transportation (DOT).
Duties
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi‑function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Qualifications
A bachelor's or higher-level degree in any field and one year of experience in information technology; OR
Open Critical Service: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR
Two years of professional experience in information technology.
Promotion:
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer:
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; or in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment:
This position is eligible for 55b/c designation and candidates are encouraged to apply.
Additional Comments Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. ITS policy is not to hire F1 or H1 visa holders for permanent employment. Fingerprinting and background check are required.
NY HELPS is a New York Hiring for Emergency Limited Placement statewide program. Positions may be filled via a non‑competitive appointment; after a temporary period, the appointment may be converted to a competitive, permanent position.
Benefits Generous benefits package, worth 65% of salary, including:
13 paid holidays annually
Up to 13 days of paid vacation leave annually
Up to 5 days of paid personal leave annually
Up to 8 days of paid sick leave annually
Up to 3 days of professional leave annually to participate in professional development
Health Care Benefits:
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits:
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more
Seniority level Entry level
Employment type Full‑time
Job function Science, Information Technology, and Engineering
Industries IT Services and IT Consulting
The Office of Information Technology Services is an equal opportunity employer, and we recognize diversity in our workforce is critical. We encourage all individuals with disabilities to apply.
#J-18808-Ljbffr