Collabera
Established in 1991,
Collabera
has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description
Provides frontline support to channel partners, customers, and company personnel on product-related inquiries, including moderately complex policies, to optimize customer satisfaction and retention. Responds and provides solutions to customer dealers and company personnel regarding problems and concerns of a moderate complexity level. Effectively documents interactions and issues related to the area of responsibility. Distributes additional product, service, or policy information to customers' dealers and personnel. Develops common solutions to problems with team members to maintain service levels and ensures the accuracy of customer-related information online. Assists in promoting products, services, and programs through special offerings, mailings, and proactive contact. Negotiates with customer dealers and company personnel to ensure proper policy execution and resolution. Qualifications
Assist customers and dealers (via phone and email) in creating new accounts, modifying or merging existing accounts, and providing alpha-numeric codes for activating, transferring, or warranting GPS-enabled farming devices. Flexibility is required due to supporting a 24/7, 362-days-a-year support center, including off-shift hours, weekends, and holidays. Initial training on the first shift lasting approximately two weeks. Candidates with customer service experience and strong troubleshooting skills are highly preferred. A degree is preferred but not mandatory. Additional Information
To learn more about this opportunity or to schedule an interview, please contact:
#J-18808-Ljbffr
Collabera
has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description
Provides frontline support to channel partners, customers, and company personnel on product-related inquiries, including moderately complex policies, to optimize customer satisfaction and retention. Responds and provides solutions to customer dealers and company personnel regarding problems and concerns of a moderate complexity level. Effectively documents interactions and issues related to the area of responsibility. Distributes additional product, service, or policy information to customers' dealers and personnel. Develops common solutions to problems with team members to maintain service levels and ensures the accuracy of customer-related information online. Assists in promoting products, services, and programs through special offerings, mailings, and proactive contact. Negotiates with customer dealers and company personnel to ensure proper policy execution and resolution. Qualifications
Assist customers and dealers (via phone and email) in creating new accounts, modifying or merging existing accounts, and providing alpha-numeric codes for activating, transferring, or warranting GPS-enabled farming devices. Flexibility is required due to supporting a 24/7, 362-days-a-year support center, including off-shift hours, weekends, and holidays. Initial training on the first shift lasting approximately two weeks. Candidates with customer service experience and strong troubleshooting skills are highly preferred. A degree is preferred but not mandatory. Additional Information
To learn more about this opportunity or to schedule an interview, please contact:
#J-18808-Ljbffr