Collabera
Customer Service Representative (Level II)
Position Type:
Full-time Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Responsibilities: Assist customers with questions or issues regarding their accounts received via phone and/or correspondence. Handle routine calls, with potential deviations from standard scripts and procedures. Use computerized systems for tracking, information gathering, and troubleshooting. Manage customer calls with moderate complexity. Workdays include all days except Thanksgiving, Christmas, and New Year's Day when the bank is closed. Work schedule includes working on all other days of the week. Job Requirements: Call Center/Customer Service assessment score of at least 80% and typing skills test of 30-40 wpm required. Stable work history with a minimum of 2 years of Call Center experience. Good communication and problem-solving skills. Ability to research issues or transfer calls to a research function. Experience in cross-selling or upselling financial products is a plus. 2-5 years of experience as a CSR. Bilingual (Spanish and English) is highly preferred.
#J-18808-Ljbffr
Position Type:
Full-time Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Responsibilities: Assist customers with questions or issues regarding their accounts received via phone and/or correspondence. Handle routine calls, with potential deviations from standard scripts and procedures. Use computerized systems for tracking, information gathering, and troubleshooting. Manage customer calls with moderate complexity. Workdays include all days except Thanksgiving, Christmas, and New Year's Day when the bank is closed. Work schedule includes working on all other days of the week. Job Requirements: Call Center/Customer Service assessment score of at least 80% and typing skills test of 30-40 wpm required. Stable work history with a minimum of 2 years of Call Center experience. Good communication and problem-solving skills. Ability to research issues or transfer calls to a research function. Experience in cross-selling or upselling financial products is a plus. 2-5 years of experience as a CSR. Bilingual (Spanish and English) is highly preferred.
#J-18808-Ljbffr