Align Technology
Customer Payment and Credit Services Specialist
Align Technology, Turkey, North Carolina, United States, 28393
Customer Payment and Credit Services Specialist
Department:
Finance Employment Type:
Full Time Location:
EMEA-Turkey Reporting To:
Kbra O?ur Belir Description
As a
Credit Collection Specialist , you will be responsible for managing outstanding invoices and ensuring timely payments from our customers. You will proactively identify payment issues, follow up with customers via phone, email, and written correspondence, and coordinate any necessary escalations, including external (legal) collection procedures. In this role, you will work closely with the Sales and Customer Service teams to resolve issues and maintain a positive customer experience. You will manage a dedicated portfolio of dental clients, keeping your accounts up to date and aligned with the companys KPIs. Key Responsibilities Monitor and manage overdue receivables to minimize the risk of bad debts Maintain daily contact with customers based on the Accounts Receivable aging report to ensure timely resolution of payment issues Collaborate with Financial Accountants in the processing and application of customer payments via bank transfer or credit card Recommend customers for Credit Hold status in accordance with the company's Terms and Conditions Liaise with Customer Service and Sales to resolve billing or service-related disputes Prepare and propose payment plans to customers and submit for approval to upper management Prepare and deliver periodic receivables reports, including overdue balances and aging analysis, to upper management for review and decision-making
Skills, Knowledge & Expertise
24 years of experience in credit collection or accounts receivable Strong communication skills, both written and verbal, in English Proficiency in MS Office, particularly Excel Experience with ERP systems such as SAP and LOGO is a strong plus A proactive, organized, and customer-focused approach Strong team player with excellent problem-solving skills
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Department:
Finance Employment Type:
Full Time Location:
EMEA-Turkey Reporting To:
Kbra O?ur Belir Description
As a
Credit Collection Specialist , you will be responsible for managing outstanding invoices and ensuring timely payments from our customers. You will proactively identify payment issues, follow up with customers via phone, email, and written correspondence, and coordinate any necessary escalations, including external (legal) collection procedures. In this role, you will work closely with the Sales and Customer Service teams to resolve issues and maintain a positive customer experience. You will manage a dedicated portfolio of dental clients, keeping your accounts up to date and aligned with the companys KPIs. Key Responsibilities Monitor and manage overdue receivables to minimize the risk of bad debts Maintain daily contact with customers based on the Accounts Receivable aging report to ensure timely resolution of payment issues Collaborate with Financial Accountants in the processing and application of customer payments via bank transfer or credit card Recommend customers for Credit Hold status in accordance with the company's Terms and Conditions Liaise with Customer Service and Sales to resolve billing or service-related disputes Prepare and propose payment plans to customers and submit for approval to upper management Prepare and deliver periodic receivables reports, including overdue balances and aging analysis, to upper management for review and decision-making
Skills, Knowledge & Expertise
24 years of experience in credit collection or accounts receivable Strong communication skills, both written and verbal, in English Proficiency in MS Office, particularly Excel Experience with ERP systems such as SAP and LOGO is a strong plus A proactive, organized, and customer-focused approach Strong team player with excellent problem-solving skills
#J-18808-Ljbffr