TECHNOGROUP
Benefits:
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role
Team: Service Desk / Support
Location: Onsite
Hours: Monday through Friday 8AM – 5PM
Start Date: Flexible
How We’ll Set You Up for Success
Comprehensive onboarding to understand our service structure, ticketing system, and technology stack
Access to senior-level resources and a collaborative environment for escalated issues
Opportunities for technical leadership, mentorship, and day-to-day supervisory development
Ongoing training and certification support, aligned with your professional goals
What You’ll Do
• Serve as a technical escalation point for helpdesk technicians, assisting with complex issues and guiding resolution paths • Support Level 1 and Level 2 team members by answering technical questions and encouraging skill development through hands-on guidance • Monitor ticket activity and quality, helping ensure documentation standards and SLAs are being met • Assist in coordinating team availability by helping review timecards, managing PTO visibility, and supporting the Technical Services Coordinator with resourcing clarity • Provide real-time coaching during ticket handling, helping the team improve accuracy, efficiency, and troubleshooting techniques • Collaborate with the Technical Services Coordinator to support appropriate ticket assignments and task ownership • Actively work support tickets alongside the team, maintaining personal technical contribution while setting a quality standard • Encourage and participate in knowledge base documentation, helping capture lessons learned and repeatable solutions • Relay relevant feedback to leadership regarding team performance trends or recurring technical issues • Help foster a positive, accountable, and solutions-driven team environment through daily interactions and supportive leadership
About You
• 5+ years of hands-on IT support experience, preferably in an MSP or high-volume helpdesk setting • Proven experience in support escalation, mentoring junior technicians, and handling complex troubleshooting • Strong understanding of Windows Server environments, Active Directory, DNS, DHCP, and group policy • Proficiency with Microsoft 365, Azure, and related cloud/hybrid infrastructure • Hands-on experience with firewall management (e.g., WatchGuard, SonicWall, Sophos), network devices, and endpoint security • Strong communication and leadership skills, with a customer-first approach • Highly organized with attention to ticketing detail, documentation standards, and team coordination
Nice-to-Haves • Certifications such as Microsoft 365 Certified, Azure Administrator, CCNP, or WatchGuard • Experience with ConnectWise Manage or similar PSA/RMM platforms • Familiarity with backup and disaster recovery platforms, VoIP, or monitoring tools • Exposure to ticket triage, alert response, or NOC-style environments
About ComSys
At ComSys, we believe that great IT support is built on strong processes, expert technicians, and a team-focused culture. We’re committed to helping employees grow their careers through hands-on experience, mentorship, and exposure to modern IT systems.
Join Us
If you’re an experienced Level 3 tech looking for a leadership path that balances technical depth with team accountability, we’d love to have you on board.
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role
Team: Service Desk / Support
Location: Onsite
Hours: Monday through Friday 8AM – 5PM
Start Date: Flexible
How We’ll Set You Up for Success
Comprehensive onboarding to understand our service structure, ticketing system, and technology stack
Access to senior-level resources and a collaborative environment for escalated issues
Opportunities for technical leadership, mentorship, and day-to-day supervisory development
Ongoing training and certification support, aligned with your professional goals
What You’ll Do
• Serve as a technical escalation point for helpdesk technicians, assisting with complex issues and guiding resolution paths • Support Level 1 and Level 2 team members by answering technical questions and encouraging skill development through hands-on guidance • Monitor ticket activity and quality, helping ensure documentation standards and SLAs are being met • Assist in coordinating team availability by helping review timecards, managing PTO visibility, and supporting the Technical Services Coordinator with resourcing clarity • Provide real-time coaching during ticket handling, helping the team improve accuracy, efficiency, and troubleshooting techniques • Collaborate with the Technical Services Coordinator to support appropriate ticket assignments and task ownership • Actively work support tickets alongside the team, maintaining personal technical contribution while setting a quality standard • Encourage and participate in knowledge base documentation, helping capture lessons learned and repeatable solutions • Relay relevant feedback to leadership regarding team performance trends or recurring technical issues • Help foster a positive, accountable, and solutions-driven team environment through daily interactions and supportive leadership
About You
• 5+ years of hands-on IT support experience, preferably in an MSP or high-volume helpdesk setting • Proven experience in support escalation, mentoring junior technicians, and handling complex troubleshooting • Strong understanding of Windows Server environments, Active Directory, DNS, DHCP, and group policy • Proficiency with Microsoft 365, Azure, and related cloud/hybrid infrastructure • Hands-on experience with firewall management (e.g., WatchGuard, SonicWall, Sophos), network devices, and endpoint security • Strong communication and leadership skills, with a customer-first approach • Highly organized with attention to ticketing detail, documentation standards, and team coordination
Nice-to-Haves • Certifications such as Microsoft 365 Certified, Azure Administrator, CCNP, or WatchGuard • Experience with ConnectWise Manage or similar PSA/RMM platforms • Familiarity with backup and disaster recovery platforms, VoIP, or monitoring tools • Exposure to ticket triage, alert response, or NOC-style environments
About ComSys
At ComSys, we believe that great IT support is built on strong processes, expert technicians, and a team-focused culture. We’re committed to helping employees grow their careers through hands-on experience, mentorship, and exposure to modern IT systems.
Join Us
If you’re an experienced Level 3 tech looking for a leadership path that balances technical depth with team accountability, we’d love to have you on board.