Key Customer Success Manager

C.H. Robinson is seeking a **Key Customer Success Manager** is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management.

As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction.

This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy.

Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following:Leverage customer specific data, requirements, and expectations to create viable supply chain solutionsChampion the enterprise technical and operational capabilities to customer goals and requirementsManage customer expectations and requirements and plan desired outcomes aligned with strategy**QUALIFICATIONS** Minimum 4 years of related industry experienceAbility to travel up to 25% (domestically and internationally)Advanced proficiency in Microsoft Office Suite of programsKnowledge of Supply Chain and/or Logistics industry Presentation experience with internal and external key decision makers Demonstrated experience in consultative and strategic sales Ability and desire to work in a fast-paced environment Strong negotiation and conflict resolution skills Advanced written and verbal communication skills Proven ability to build, lead, and foster a team-oriented environment* Prescription drug coverage* Enhanced Fertility benefits #J-18808-Ljbffr