California Staffing Corporation
Associate Director of Outpatient & Prevention Program Operations
California Staffing Corporation, Hayward, California, us, 94557
Associate Director of Outpatient & Prevention Program Operations
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth. The Associate Director of Outpatient & Prevention Programs (ADOPPO) is instrumental in taking assigned service lines to new heights by improving quality of service delivery, integrating other HSI subject matter experts, and expanding services to serve new market segments and/or regions in accordance with the agency's strategic plan. The ADOPPO leverages lead staff members as 'extenders' in order to run a quality series of service lines which operate in alignment with agency policy, state regulation and licensing requirements. The ADOPPO is the ultimate directly responsible individual when it comes to the overall successful sustainability of the operation and has an ultimate end-goal of delivering a quality product to Horizon's valued client-base. As a key member of the executive leadership team, the ADOPPO focuses on the following key performance areas: Ensures performance monitoring of all direct service staff by engaging in weekly auditing workload to ensure full staff caseload to meet productivity requirements per fee-for-service program structure Ensures contract deliverables are fulfilled by designing and supporting the implementation of program curriculum in all Project Eden centers Monitors quality of curriculum implementation by engaging in weekly site visits Works in collaboration with CPO in contract negotiation with key stakeholders such as County Officials, School Based program leads and Community based programs Embodying exceptional communication: This role requires that the ADOPPO models the ability to develop, implement and manage growing programs in collaboration with multiple counties and with discussion and accountability to the CPO, along with the broader executive leadership team Proactive improvement of program structure, including curriculum and staff training through the leveraging of subject matter experts such as the Associate Director of Clinical Services and the Director of Outreach & Development Embodying high-level leadership acumen throughout the agency & with stakeholders, serving as a mentor for all program managers throughout the Horizon family of programs In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life. Responsibilities
Creates and facilitates shared material across programs to support cross-functional alignment and collaboration of teams. Ensures clinical staff requiring clinical oversight receive consistent and adequate supervision in alignment with State regulatory expectations. Coordinates the management and directing the work of front-line support and milieu staff to ensure full census and efficient utilization management at assigned program(s). Provide oversight, supervision and monitoring of program staff to ensure a safe environment of care. Works with the CCO to design, develop, and implement policies, procedures, tools, and protocols to enhance client safety and environment of care safety. Design, develop, implement, and maintain policies and procedures related to program operations. Subject Matter Expert Integration: Through an open leadership style and flexible sharing of program-related operational information, actively integrates other clinical subject matter experts including the 'Associate Director of Clinical Services' and his/her Clinical Supervisor designees on program curriculum to ensure alignment across programs/lines of service. Maintains expert industry knowledge on SUD program best practices and utilizes knowledge to enhance program operations and remain current with evolving industry standards and trends. Responsible for the oversight and management of all aspects of day-to-day administrative operations for assigned program(s) or lines of service. Accountabilities
Programmatic Operations & Safety Fiscal Oversight, including successful leveraging of grant funding Personnel Recruitment & Management Training & Professional Development Program Compliance & Service Quality Communications & Community Relations Successful execution of strategic expansion in accordance with agency goals Service Line Growth & Development
Actively works with stakeholders to ensure adequate service volumes are achieved at all sites Strategically works to expand and/or contract programs based on regional demand fluctuations Works to expand programs which serve as key product differentiators for HSI such as Prevention programs into new Bay Area regions Establishes new partnerships in surrounding Bay Area county regions in order to mobilize expansion efforts Fiscal Oversight & Growth
Responsible for overall fiscal integrity of assigned programs, including monitoring budget expenditures, program cash flow, and identifying additional funding and revenue sources as they become available. Implements & successfully executes upon spending plans with clear action steps to be taken in order to successfully mobilize / draw-down unique sources of funding throughout any given fiscal year. Coordinates and manages collection and reporting of financial information to Finance Department for assigned program(s). Ensures information is timely and accurate. Implement and monitor procedures to manage and approve payroll, petty cash expenditures, receipts, receivables, and payables information for assigned program(s). Ensures information is timely, accurate, and reported to Finance Department consistently each month. Responsible for oversight and management of purchasing and inventory management for assigned program(s) or lines of service. Ensures inventory controls to maintain adequate levels of food, office supplies, and other program supply needs. Responsible for the oversight and management of client entitlements eligibility activities and reporting, including but not limited to SDI, SSI, AGAP, Medi-Cal, and any other participation in entitlement programs clients may receive benefits from while enrolled in programming. Oversees program staff in partnership with Lead roles in the preparation of required reports and eligibility documentation required in client charts. Responsible for oversight and management of client fees and other revenue within assigned program(s) when applicable, including management of relevant documentation. Medi-Cal beneficiaries are not responsible for out-of-pocket fees, but third-party insurers and other funding programs may require client out-of-pocket fees. Responsible for coordinating with Finance Department for submission of third-party insurance claims. Personnel Recruitment & Management
Coordinates with Compliance and Outcomes Officer & related Compliance Managers to ensure staff credentialing documentation is maintained consistently in accordance with DHCS, DMC-ODS, BBS, SUD Counselor certification bodies, and other regulatory oversight agency compliance. Holds direct report staff accountable for maintaining required credentials, training, and other employment documentation. Manages the recruitment, selection, and onboarding of front-line support and milieu staff. Develops and implements procedures to ensure staff coverage needs are met for assigned programs(s). Responsible for maintaining appropriate staff to client ratios within assigned program(s). Manages employee progressive discipline, changing duties, salary adjustments, terminations, and other personnel actions for front-line support and milieu staff under general guidance of Human Resources department. Addresses employee relations issues and employee grievances promptly and in collaboration with the CCO & CPO, along with Human Resources department. Develops timely written responses to formal employee grievances. Responsible for front-line support and milieu staff scheduling and shift coverage. Timely review and approval of timecards. Coordinates paid time off (PTO) for staff at assigned program(s). Serve as principle point of contact and on-call responder for program emergencies, questions, or scheduling coverage needs as needed. Training & Professional Development
In partnership with other functional leads such as Human Resources and/or the Outreach & Development Director, develops, coordinates, and implements new hire training and ongoing professional development for assigned direct reports. Supervises and oversees performance and provides regular feedback for continued improvement and supports staff in creation and implementation of professional development plans. Under the guidance of the Sr. Human Resources Manager, conduct performance reviews and evaluations to ensure goal and role clarity, required outcomes, and strengths-based feedback for professional growth for assigned staff, diligently tying performance to successful embodiment of the agency's top 4 core values. Through the successful leveraging of Lead staff members as 'extenders,' provides guidance and support to improve problem-solving, assist in professional development, and provide structure to front-line support and milieu staff. In partnership
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth. The Associate Director of Outpatient & Prevention Programs (ADOPPO) is instrumental in taking assigned service lines to new heights by improving quality of service delivery, integrating other HSI subject matter experts, and expanding services to serve new market segments and/or regions in accordance with the agency's strategic plan. The ADOPPO leverages lead staff members as 'extenders' in order to run a quality series of service lines which operate in alignment with agency policy, state regulation and licensing requirements. The ADOPPO is the ultimate directly responsible individual when it comes to the overall successful sustainability of the operation and has an ultimate end-goal of delivering a quality product to Horizon's valued client-base. As a key member of the executive leadership team, the ADOPPO focuses on the following key performance areas: Ensures performance monitoring of all direct service staff by engaging in weekly auditing workload to ensure full staff caseload to meet productivity requirements per fee-for-service program structure Ensures contract deliverables are fulfilled by designing and supporting the implementation of program curriculum in all Project Eden centers Monitors quality of curriculum implementation by engaging in weekly site visits Works in collaboration with CPO in contract negotiation with key stakeholders such as County Officials, School Based program leads and Community based programs Embodying exceptional communication: This role requires that the ADOPPO models the ability to develop, implement and manage growing programs in collaboration with multiple counties and with discussion and accountability to the CPO, along with the broader executive leadership team Proactive improvement of program structure, including curriculum and staff training through the leveraging of subject matter experts such as the Associate Director of Clinical Services and the Director of Outreach & Development Embodying high-level leadership acumen throughout the agency & with stakeholders, serving as a mentor for all program managers throughout the Horizon family of programs In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life. Responsibilities
Creates and facilitates shared material across programs to support cross-functional alignment and collaboration of teams. Ensures clinical staff requiring clinical oversight receive consistent and adequate supervision in alignment with State regulatory expectations. Coordinates the management and directing the work of front-line support and milieu staff to ensure full census and efficient utilization management at assigned program(s). Provide oversight, supervision and monitoring of program staff to ensure a safe environment of care. Works with the CCO to design, develop, and implement policies, procedures, tools, and protocols to enhance client safety and environment of care safety. Design, develop, implement, and maintain policies and procedures related to program operations. Subject Matter Expert Integration: Through an open leadership style and flexible sharing of program-related operational information, actively integrates other clinical subject matter experts including the 'Associate Director of Clinical Services' and his/her Clinical Supervisor designees on program curriculum to ensure alignment across programs/lines of service. Maintains expert industry knowledge on SUD program best practices and utilizes knowledge to enhance program operations and remain current with evolving industry standards and trends. Responsible for the oversight and management of all aspects of day-to-day administrative operations for assigned program(s) or lines of service. Accountabilities
Programmatic Operations & Safety Fiscal Oversight, including successful leveraging of grant funding Personnel Recruitment & Management Training & Professional Development Program Compliance & Service Quality Communications & Community Relations Successful execution of strategic expansion in accordance with agency goals Service Line Growth & Development
Actively works with stakeholders to ensure adequate service volumes are achieved at all sites Strategically works to expand and/or contract programs based on regional demand fluctuations Works to expand programs which serve as key product differentiators for HSI such as Prevention programs into new Bay Area regions Establishes new partnerships in surrounding Bay Area county regions in order to mobilize expansion efforts Fiscal Oversight & Growth
Responsible for overall fiscal integrity of assigned programs, including monitoring budget expenditures, program cash flow, and identifying additional funding and revenue sources as they become available. Implements & successfully executes upon spending plans with clear action steps to be taken in order to successfully mobilize / draw-down unique sources of funding throughout any given fiscal year. Coordinates and manages collection and reporting of financial information to Finance Department for assigned program(s). Ensures information is timely and accurate. Implement and monitor procedures to manage and approve payroll, petty cash expenditures, receipts, receivables, and payables information for assigned program(s). Ensures information is timely, accurate, and reported to Finance Department consistently each month. Responsible for oversight and management of purchasing and inventory management for assigned program(s) or lines of service. Ensures inventory controls to maintain adequate levels of food, office supplies, and other program supply needs. Responsible for the oversight and management of client entitlements eligibility activities and reporting, including but not limited to SDI, SSI, AGAP, Medi-Cal, and any other participation in entitlement programs clients may receive benefits from while enrolled in programming. Oversees program staff in partnership with Lead roles in the preparation of required reports and eligibility documentation required in client charts. Responsible for oversight and management of client fees and other revenue within assigned program(s) when applicable, including management of relevant documentation. Medi-Cal beneficiaries are not responsible for out-of-pocket fees, but third-party insurers and other funding programs may require client out-of-pocket fees. Responsible for coordinating with Finance Department for submission of third-party insurance claims. Personnel Recruitment & Management
Coordinates with Compliance and Outcomes Officer & related Compliance Managers to ensure staff credentialing documentation is maintained consistently in accordance with DHCS, DMC-ODS, BBS, SUD Counselor certification bodies, and other regulatory oversight agency compliance. Holds direct report staff accountable for maintaining required credentials, training, and other employment documentation. Manages the recruitment, selection, and onboarding of front-line support and milieu staff. Develops and implements procedures to ensure staff coverage needs are met for assigned programs(s). Responsible for maintaining appropriate staff to client ratios within assigned program(s). Manages employee progressive discipline, changing duties, salary adjustments, terminations, and other personnel actions for front-line support and milieu staff under general guidance of Human Resources department. Addresses employee relations issues and employee grievances promptly and in collaboration with the CCO & CPO, along with Human Resources department. Develops timely written responses to formal employee grievances. Responsible for front-line support and milieu staff scheduling and shift coverage. Timely review and approval of timecards. Coordinates paid time off (PTO) for staff at assigned program(s). Serve as principle point of contact and on-call responder for program emergencies, questions, or scheduling coverage needs as needed. Training & Professional Development
In partnership with other functional leads such as Human Resources and/or the Outreach & Development Director, develops, coordinates, and implements new hire training and ongoing professional development for assigned direct reports. Supervises and oversees performance and provides regular feedback for continued improvement and supports staff in creation and implementation of professional development plans. Under the guidance of the Sr. Human Resources Manager, conduct performance reviews and evaluations to ensure goal and role clarity, required outcomes, and strengths-based feedback for professional growth for assigned staff, diligently tying performance to successful embodiment of the agency's top 4 core values. Through the successful leveraging of Lead staff members as 'extenders,' provides guidance and support to improve problem-solving, assist in professional development, and provide structure to front-line support and milieu staff. In partnership