The Centers
Nancy lyon porter building, 4500 Euclid Ave, Cleveland, OH 44103, USA Req #1046
JOB SUMMARY
The Lead Electronic Health Records (EHR) Specialist works as a liaison between the assigned Health and Wellness Program leadership team and the rest of the EHR team. The Lead is expected to become an expert in EHR workflows for their assigned Program, and to take the lead on EHR training and projects in that Program. The EHR Lead will provide project management, coordination of other EHR specialists’ tasks, and status reporting for projects in their Program. The EHR Lead is also expected to collaborate with department clinical staff; Finance; IT; Quality, Compliance, Reporting and Analytics Teams; and vendors, to deliver projects and support for the EHR in that department. The EHR Lead will participate in the day-to-day work of the EHR team in a manner consistent with Program, administrative, ethical, legal, and regulatory requirements. ESSENTIAL JOB DUTIES & RESPONSIBILITIES
Manages assigned Program projects from initiation to completion. Seeks support from EHR staff members and/or other experts to ensure smooth implementation of processes and addresses issues of concern. Functions as a resource/point of contact for escalated issues. Provides timely, appropriate communication on project status. Executes departmental/organizational projects to (1) review/provide input, (2) develop timelines, (3) implement/evaluate, (4) troubleshoot, and (5) support/educate end-users and customers. Provides role-based access to the EHR and other clinical systems as needed for new hires and transfers. Tests and communicates EHR updates and enhancements, develops and documents new workflows, prepares training materials, and works on special projects as requested by the Program leadership. Facilitates the addition of new services or departments, workstations, printers, scanners and other items that require updates to the EHR settings for The Centers / Circle Health. Attends appropriate vendor trainings and demonstrates competency (for example, the OCHIN Site Specialist Training) for EHR support staff. Provides role-based training for new hires, as close to the hire date as possible, and other staff who will use the EHR. Coordinates implementation and role-specific training of new functionality, upgrades, and EHR-related clinical and administrative processes as appropriate for increasing staff skills. Manages EHR-related change control as appropriate for system enhancements, technology changes and fixes. Helps develop documentation templates and other content, in cooperation with key clinical leaders through workflow analysis and use of technical tools. Evaluates EHR options to address clinical and practice management issues. Helps develop and maintains relationships with OCHIN (and other vendors as appropriate) to bring in both resources and knowledge to meet the needs of the Centers/Circle Health. Develops training materials and training plan for new process/functionalities of the EHR. Updates and maintains accuracy of EHR training manual as clinical processes and system features change. Responds to internal Help Desk tickets, following through to an adequate resolution of a problem. Builds and maintains partnership with the IT and OCHIN to troubleshoot technical issues that arise. Attends appropriate meetings at The Centers and Circle Health as Lead EHR Specialist and contributes to departmental and organizational decision making through active participation. OTHER JOB DUTIES & RESPONSIBILITIES
Other related duties as assigned. CORE COMPETENCIES
Values Diversity: Collaborates with and involves others, demonstrating a respect for divergent viewpoints; interacts well with diverse people and groups, thereby contributing to an environment that is equitable, inclusive, and cooperative. An awareness of and sensitivity to the cultural diversity of the population served. Commitment to Continuous Improvement and Accountability: Understands both the rules and how to manage the exceptions to create a strong, high-quality employee experience; sets high standards and strives for continuous improvement; regularly asks for feedback regarding the quality of service; takes action to correct mistakes as they become evident; and, works with team to ensure the same. Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward and across the organization by actively listening and encouraging the open expression of ideas and opinions. Presents in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Demonstrates a sound knowledge of the subject matter. Organization: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes. Fostering Teamwork: Ability and desire to work cooperatively with others on a team, but also demonstrate interest, skill, and success in getting groups to learn to work together. Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups. JOB QUALIFICATIONS
Must have a Bachelor’s degree or above. Work experience may offset level of education. 3-5 years’ experience as a technical or clinical analyst working in the area of clinical information systems / EHRs. Prior EHR training experience required. Proficient with Outlook, Word, Excel, and PowerPoint. Must be familiar with HIPAA Privacy and Security information system standards. Must have familiarity and experience with IT change control processes. Must be familiar with physical or mental health services and operations. Must be able to analyze, plan, organize, and prioritize multiple activities. Ability to travel during the workday between sites as required. PHYSICAL DEMANDS/WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events. SUPERVISORY
This position does not supervise any position. The Centers
is an
Equal Opportunity Employer
and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our Vision - Through innovation and leadership we strengthen the community by providing individuals and families with life-changing solutions to lead healthier and more successful lives.
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The Lead Electronic Health Records (EHR) Specialist works as a liaison between the assigned Health and Wellness Program leadership team and the rest of the EHR team. The Lead is expected to become an expert in EHR workflows for their assigned Program, and to take the lead on EHR training and projects in that Program. The EHR Lead will provide project management, coordination of other EHR specialists’ tasks, and status reporting for projects in their Program. The EHR Lead is also expected to collaborate with department clinical staff; Finance; IT; Quality, Compliance, Reporting and Analytics Teams; and vendors, to deliver projects and support for the EHR in that department. The EHR Lead will participate in the day-to-day work of the EHR team in a manner consistent with Program, administrative, ethical, legal, and regulatory requirements. ESSENTIAL JOB DUTIES & RESPONSIBILITIES
Manages assigned Program projects from initiation to completion. Seeks support from EHR staff members and/or other experts to ensure smooth implementation of processes and addresses issues of concern. Functions as a resource/point of contact for escalated issues. Provides timely, appropriate communication on project status. Executes departmental/organizational projects to (1) review/provide input, (2) develop timelines, (3) implement/evaluate, (4) troubleshoot, and (5) support/educate end-users and customers. Provides role-based access to the EHR and other clinical systems as needed for new hires and transfers. Tests and communicates EHR updates and enhancements, develops and documents new workflows, prepares training materials, and works on special projects as requested by the Program leadership. Facilitates the addition of new services or departments, workstations, printers, scanners and other items that require updates to the EHR settings for The Centers / Circle Health. Attends appropriate vendor trainings and demonstrates competency (for example, the OCHIN Site Specialist Training) for EHR support staff. Provides role-based training for new hires, as close to the hire date as possible, and other staff who will use the EHR. Coordinates implementation and role-specific training of new functionality, upgrades, and EHR-related clinical and administrative processes as appropriate for increasing staff skills. Manages EHR-related change control as appropriate for system enhancements, technology changes and fixes. Helps develop documentation templates and other content, in cooperation with key clinical leaders through workflow analysis and use of technical tools. Evaluates EHR options to address clinical and practice management issues. Helps develop and maintains relationships with OCHIN (and other vendors as appropriate) to bring in both resources and knowledge to meet the needs of the Centers/Circle Health. Develops training materials and training plan for new process/functionalities of the EHR. Updates and maintains accuracy of EHR training manual as clinical processes and system features change. Responds to internal Help Desk tickets, following through to an adequate resolution of a problem. Builds and maintains partnership with the IT and OCHIN to troubleshoot technical issues that arise. Attends appropriate meetings at The Centers and Circle Health as Lead EHR Specialist and contributes to departmental and organizational decision making through active participation. OTHER JOB DUTIES & RESPONSIBILITIES
Other related duties as assigned. CORE COMPETENCIES
Values Diversity: Collaborates with and involves others, demonstrating a respect for divergent viewpoints; interacts well with diverse people and groups, thereby contributing to an environment that is equitable, inclusive, and cooperative. An awareness of and sensitivity to the cultural diversity of the population served. Commitment to Continuous Improvement and Accountability: Understands both the rules and how to manage the exceptions to create a strong, high-quality employee experience; sets high standards and strives for continuous improvement; regularly asks for feedback regarding the quality of service; takes action to correct mistakes as they become evident; and, works with team to ensure the same. Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward and across the organization by actively listening and encouraging the open expression of ideas and opinions. Presents in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Demonstrates a sound knowledge of the subject matter. Organization: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes. Fostering Teamwork: Ability and desire to work cooperatively with others on a team, but also demonstrate interest, skill, and success in getting groups to learn to work together. Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups. JOB QUALIFICATIONS
Must have a Bachelor’s degree or above. Work experience may offset level of education. 3-5 years’ experience as a technical or clinical analyst working in the area of clinical information systems / EHRs. Prior EHR training experience required. Proficient with Outlook, Word, Excel, and PowerPoint. Must be familiar with HIPAA Privacy and Security information system standards. Must have familiarity and experience with IT change control processes. Must be familiar with physical or mental health services and operations. Must be able to analyze, plan, organize, and prioritize multiple activities. Ability to travel during the workday between sites as required. PHYSICAL DEMANDS/WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events. SUPERVISORY
This position does not supervise any position. The Centers
is an
Equal Opportunity Employer
and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our Vision - Through innovation and leadership we strengthen the community by providing individuals and families with life-changing solutions to lead healthier and more successful lives.
#J-18808-Ljbffr