Charles B. Wang Community Health Center
EHR Support Analyst - Hybrid (New York City)
Charles B. Wang Community Health Center, New York, New York, us, 10261
EHR Support Analyst - Hybrid (New York City)
Full-Time EHR Support Analyst - Hybrid (New York City)
Reports to: Clinical Informatics Manager
168 Centre Street, Manhattan, New York, 10013, United States
The EHR Support Analyst (ESA) is responsible for supporting the Health Center’s Electronic Health Record System (Epic). Our ESA team acts as our first point of contact between end users on all EHR issues, delivering training, coaching, and technical assistance, and aligning Epic’s functionality with the Health Center’s needs. The ESA provides ongoing education, helps optimize workflows, and supports the overall success of operations. The ideal candidate thrives in a fast‑paced environment and excels at problem‑solving, communication, and fostering positive relationships with members and internal teams. This is a hybrid remote/in‑person position that requires on‑site presence at multiple Health Center locations in Manhattan and Queens, 3 to 4 days a week.
Responsibilities
Provide direct, daily support to clinical, operational, and patient care teams to ensure effective and efficient use of Epic applications
Troubleshoot and resolve application and equipment issues, ensuring ownership of each issue through full resolution. Escalate to the OCHIN Help Desk or submit JIRA tickets when needed, including providing necessary technical or workflow details
Communicate resolutions back to users and ensure issues are fully understood and closed
Maintain and update select Epic configuration such as preference lists, SmartPhrases, provider records, letter templates, and related master files
Manage assigned error queues and In Basket pools
Partner with clinicians and follow established EMR/PM processes to support:
Requests for new diagnoses and procedure codes
Requests for additional charting tools
Enhancements to existing or new clinical workflows
Work with clinic leadership and end users to identify operational and clinical workflow improvements that enhance efficiency, care quality, and user experience
Collaborate with OCHIN and internal stakeholders through governance committees to adopt and optimize new Epic features and upgrades
Participate in testing of new functionality and system updates prior to deployment
Serve as an Epic subject‑matter expert in clinic meetings and act as a liaison between the CBWCHC and OCHIN
Perform other duties as assigned
Required Minimum Qualifications
Bachelor’s degree in IT, Health Informatics, Healthcare, or related field (or equivalent experience)
At least 5 years of Epic experience, preferably in a healthcare setting focused on underserved communities
Solid understanding of healthcare operations and change management
Experience with Federally Qualified Health Centers (FQHCs) is a plus
Able to multitask with excellent written and oral communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team
Participation in rotating on‑call schedule, including weekends or evenings as needed
Must be available to work on‑site 3 to 4 days a week
Preferred Qualifications
EPIC application analyst certification or proficiency is a plus
Compensation And Benefits
Salary: $70,000.00 - 80,000.00 per year
Medical insurance
Employer‑paid dental, vision, disability and life insurance
403(b) retirement savings plan
Flexible spending accounts for transit, parking, health and dependent care
Paid time off (28 days for the first year of employment)
Employee Assistance Program
Employee Discount Programs
Tuition reimbursement for eligible employees, and
The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Hospitals and Health Care
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Reports to: Clinical Informatics Manager
168 Centre Street, Manhattan, New York, 10013, United States
The EHR Support Analyst (ESA) is responsible for supporting the Health Center’s Electronic Health Record System (Epic). Our ESA team acts as our first point of contact between end users on all EHR issues, delivering training, coaching, and technical assistance, and aligning Epic’s functionality with the Health Center’s needs. The ESA provides ongoing education, helps optimize workflows, and supports the overall success of operations. The ideal candidate thrives in a fast‑paced environment and excels at problem‑solving, communication, and fostering positive relationships with members and internal teams. This is a hybrid remote/in‑person position that requires on‑site presence at multiple Health Center locations in Manhattan and Queens, 3 to 4 days a week.
Responsibilities
Provide direct, daily support to clinical, operational, and patient care teams to ensure effective and efficient use of Epic applications
Troubleshoot and resolve application and equipment issues, ensuring ownership of each issue through full resolution. Escalate to the OCHIN Help Desk or submit JIRA tickets when needed, including providing necessary technical or workflow details
Communicate resolutions back to users and ensure issues are fully understood and closed
Maintain and update select Epic configuration such as preference lists, SmartPhrases, provider records, letter templates, and related master files
Manage assigned error queues and In Basket pools
Partner with clinicians and follow established EMR/PM processes to support:
Requests for new diagnoses and procedure codes
Requests for additional charting tools
Enhancements to existing or new clinical workflows
Work with clinic leadership and end users to identify operational and clinical workflow improvements that enhance efficiency, care quality, and user experience
Collaborate with OCHIN and internal stakeholders through governance committees to adopt and optimize new Epic features and upgrades
Participate in testing of new functionality and system updates prior to deployment
Serve as an Epic subject‑matter expert in clinic meetings and act as a liaison between the CBWCHC and OCHIN
Perform other duties as assigned
Required Minimum Qualifications
Bachelor’s degree in IT, Health Informatics, Healthcare, or related field (or equivalent experience)
At least 5 years of Epic experience, preferably in a healthcare setting focused on underserved communities
Solid understanding of healthcare operations and change management
Experience with Federally Qualified Health Centers (FQHCs) is a plus
Able to multitask with excellent written and oral communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team
Participation in rotating on‑call schedule, including weekends or evenings as needed
Must be available to work on‑site 3 to 4 days a week
Preferred Qualifications
EPIC application analyst certification or proficiency is a plus
Compensation And Benefits
Salary: $70,000.00 - 80,000.00 per year
Medical insurance
Employer‑paid dental, vision, disability and life insurance
403(b) retirement savings plan
Flexible spending accounts for transit, parking, health and dependent care
Paid time off (28 days for the first year of employment)
Employee Assistance Program
Employee Discount Programs
Tuition reimbursement for eligible employees, and
The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Hospitals and Health Care
#J-18808-Ljbffr