Jobs via Dice
L2 Production Support - Payments, ACH, Wires
Jobs via Dice, Atlanta, Georgia, United States, 30383
L2 Production Support - Payments, ACH, Wires
Join to apply for the
L2 Production Support - Payments, ACH, Wires
role at
Jobs via Dice L2 Production Support - Payments, ACH, Wires
3 days ago Be among the first 25 applicants Join to apply for the
L2 Production Support - Payments, ACH, Wires
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented
L2 Production Support - Payments, ACH, Wires . This is a
12+months contract
opportunity with long-term potential and is located in
Atlanta, GA and Kennesaw, GA (Hybrid ).
Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-75896
Pay Range: $50 - $59/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Provide Level 2 support for high-availability systems including Zelle, ATM, Online Banking, ACH, Bill Pay, and Wires. Take ownership of customer-impacting incidents, drive investigations, and ensure resolution with minimal disruption to customer experience. Communicate effectively with executives and stakeholders, providing actionable insights and timely status updates. Collaborate with L1 and L3 support, application teams, and external vendors (including Client, EWS, VISA, Mastercard, TCH, PULSE). Monitor production environments using tools such as Dynatrace, SQL query logs, Client NonStop (Tandem) servers, and Data Warehouse dashboards (TOAD). Prioritize and track incidents in JIRA, ensuring SLA adherence and effective backlog management. Analyze trends, detect anomalies, and proactively identify potential production risks before customer impact. Lead root cause analysis (RCA) and ensure follow-ups on corrective and preventive actions. Align support efforts with Agile practices and ensure consistent documentation and knowledge base updates.
Key Requirements and Technology Experience:
Key Skills; (ATM, Zelle, bill pay, ACH and Wires), Dynatrace,(Agile OR Jira) 5+ years of experience in production support roles within banking or financial services. Strong understanding of transaction systems including Zelle, ATM networks, ACH, and wire processing. Proficient in SQL; hands-on experience with Dynatrace, TOAD, and Jira. Exposure to Client NonStop (Tandem) server environments. Proven experience working with financial vendors and third-party payment networks (VISA, MC, TCH, PULSE, EWS). Excellent communication and executive presence; able to explain technical details to non-technical stakeholders. Strong analytical skills and keen attention to detail. Flexible and adaptable to rotating shifts and high-pressure situations.
Our client is a leading
Banking and financial Industry
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Production Support Specialist jobs in
Atlanta, GA . Technology Solutions & Application Support Specialist
Customer Service Engineer - Night Shift Technical Support
Atlanta, GA $53,000 - $113,000 2 weeks ago L2 Production Support - Payments, ACH, Wires
Senior Specialist. Delivery Production Support
Co-Op, Flight Operations Flight Ops Learning - Media Production Support (Fall 2025)
Preservation Analyst, Technical and Tooling, Information Governance - Boulder, Atlanta, Austin or Chicago
Atlanta, GA $113,000.00 - $162,000.00 1 day ago Co-Op, Crew Resources Flight Operations Learning - Media Production Support (Spring, 2025)
IT Application Business Support Coordinator - AMERICAS Region
Customer Engineer II, State Local Education, Public Sector
Atlanta, GA $125,000.00 - $183,000.00 2 weeks ago Atlanta, GA $100,000 - $135,000 3 weeks ago Co-op Simulator Support Engineering (Spring, 2025)
Senior Associate, Advisory (Multiple Positions), Atlanta, GA
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
L2 Production Support - Payments, ACH, Wires
role at
Jobs via Dice L2 Production Support - Payments, ACH, Wires
3 days ago Be among the first 25 applicants Join to apply for the
L2 Production Support - Payments, ACH, Wires
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented
L2 Production Support - Payments, ACH, Wires . This is a
12+months contract
opportunity with long-term potential and is located in
Atlanta, GA and Kennesaw, GA (Hybrid ).
Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-75896
Pay Range: $50 - $59/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Provide Level 2 support for high-availability systems including Zelle, ATM, Online Banking, ACH, Bill Pay, and Wires. Take ownership of customer-impacting incidents, drive investigations, and ensure resolution with minimal disruption to customer experience. Communicate effectively with executives and stakeholders, providing actionable insights and timely status updates. Collaborate with L1 and L3 support, application teams, and external vendors (including Client, EWS, VISA, Mastercard, TCH, PULSE). Monitor production environments using tools such as Dynatrace, SQL query logs, Client NonStop (Tandem) servers, and Data Warehouse dashboards (TOAD). Prioritize and track incidents in JIRA, ensuring SLA adherence and effective backlog management. Analyze trends, detect anomalies, and proactively identify potential production risks before customer impact. Lead root cause analysis (RCA) and ensure follow-ups on corrective and preventive actions. Align support efforts with Agile practices and ensure consistent documentation and knowledge base updates.
Key Requirements and Technology Experience:
Key Skills; (ATM, Zelle, bill pay, ACH and Wires), Dynatrace,(Agile OR Jira) 5+ years of experience in production support roles within banking or financial services. Strong understanding of transaction systems including Zelle, ATM networks, ACH, and wire processing. Proficient in SQL; hands-on experience with Dynatrace, TOAD, and Jira. Exposure to Client NonStop (Tandem) server environments. Proven experience working with financial vendors and third-party payment networks (VISA, MC, TCH, PULSE, EWS). Excellent communication and executive presence; able to explain technical details to non-technical stakeholders. Strong analytical skills and keen attention to detail. Flexible and adaptable to rotating shifts and high-pressure situations.
Our client is a leading
Banking and financial Industry
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Production Support Specialist jobs in
Atlanta, GA . Technology Solutions & Application Support Specialist
Customer Service Engineer - Night Shift Technical Support
Atlanta, GA $53,000 - $113,000 2 weeks ago L2 Production Support - Payments, ACH, Wires
Senior Specialist. Delivery Production Support
Co-Op, Flight Operations Flight Ops Learning - Media Production Support (Fall 2025)
Preservation Analyst, Technical and Tooling, Information Governance - Boulder, Atlanta, Austin or Chicago
Atlanta, GA $113,000.00 - $162,000.00 1 day ago Co-Op, Crew Resources Flight Operations Learning - Media Production Support (Spring, 2025)
IT Application Business Support Coordinator - AMERICAS Region
Customer Engineer II, State Local Education, Public Sector
Atlanta, GA $125,000.00 - $183,000.00 2 weeks ago Atlanta, GA $100,000 - $135,000 3 weeks ago Co-op Simulator Support Engineering (Spring, 2025)
Senior Associate, Advisory (Multiple Positions), Atlanta, GA
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr