Wallick Communities
Business Office Manager at Wallick Communities Cincinnati, OH
Wallick Communities, Cincinnati, Ohio, United States, 45208
Overview
Business Office Manager Location: Ashford of Mt. Washington (Cincinnati, OH) Job Type: Full Time Description Wallick Senior Living is seeking a Business Office Manager in Cincinnati, OH. We are a 1,000+ employee organization dedicated to opening doors to homes, opportunity, and hope. This role supports residents and the community through accurate administration, billing, and collaborative operations with the Executive Director and Finance / Regional Business Office Manager. What Youll Do
Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems. Process community billing and send monthly statements to Resident/POA; oversee all aspects of the communitys billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. Follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims. Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication. Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment. Supervise day-to-day front office functions and staff, including staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews. Support receptionist team development through ongoing feedback, performance evaluations, and opportunities for growth and training. Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission. Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed. Complete monthly staffing schedules and enter Dayforce for direct reports. Maintain and order office supplies for campus. What Were Looking For
Associates degree or higher in business or finance, or equivalent experience. Minimum of 2 years in a business office role within senior living or skilled nursing; proven experience in accounts receivable, collections, and Medicaid billing preferred. Familiarity with HIPAA and resident privacy compliance in financial recordkeeping. Ability to read, analyze, and interpret financial reports; understanding of debits/credits, ledgers, and basic accounting principles. Technically proficient with Microsoft Office, collaboration tools (e.g., Excel and MS Teams), other financial systems; experience with Yardi is highly desirable. Effective written and verbal communication with residents, families, and business partners. Customer service oriented with the ability to resolve concerns. Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager; strong business acumen to anticipate issues. Strong organizational and multi-tasking skills with the ability to manage competing priorities and meet deadlines. Collaborates effectively with sales and nursing for move-ins/outs and care level changes to ensure the best resident experience. Wallicks Mission & Values
At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents, associates, and community. Our core values guide everything we do: Care We show compassion and respect for everyone. Character We do the right thing, even when no one is looking. Collaboration We work together to achieve more. We celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. Join Us and Become an Employee-Owner! Employment is contingent upon passing a pre-employment background check and drug screen. #J-18808-Ljbffr
Business Office Manager Location: Ashford of Mt. Washington (Cincinnati, OH) Job Type: Full Time Description Wallick Senior Living is seeking a Business Office Manager in Cincinnati, OH. We are a 1,000+ employee organization dedicated to opening doors to homes, opportunity, and hope. This role supports residents and the community through accurate administration, billing, and collaborative operations with the Executive Director and Finance / Regional Business Office Manager. What Youll Do
Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems. Process community billing and send monthly statements to Resident/POA; oversee all aspects of the communitys billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. Follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims. Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication. Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment. Supervise day-to-day front office functions and staff, including staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews. Support receptionist team development through ongoing feedback, performance evaluations, and opportunities for growth and training. Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission. Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed. Complete monthly staffing schedules and enter Dayforce for direct reports. Maintain and order office supplies for campus. What Were Looking For
Associates degree or higher in business or finance, or equivalent experience. Minimum of 2 years in a business office role within senior living or skilled nursing; proven experience in accounts receivable, collections, and Medicaid billing preferred. Familiarity with HIPAA and resident privacy compliance in financial recordkeeping. Ability to read, analyze, and interpret financial reports; understanding of debits/credits, ledgers, and basic accounting principles. Technically proficient with Microsoft Office, collaboration tools (e.g., Excel and MS Teams), other financial systems; experience with Yardi is highly desirable. Effective written and verbal communication with residents, families, and business partners. Customer service oriented with the ability to resolve concerns. Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager; strong business acumen to anticipate issues. Strong organizational and multi-tasking skills with the ability to manage competing priorities and meet deadlines. Collaborates effectively with sales and nursing for move-ins/outs and care level changes to ensure the best resident experience. Wallicks Mission & Values
At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents, associates, and community. Our core values guide everything we do: Care We show compassion and respect for everyone. Character We do the right thing, even when no one is looking. Collaboration We work together to achieve more. We celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. Join Us and Become an Employee-Owner! Employment is contingent upon passing a pre-employment background check and drug screen. #J-18808-Ljbffr