Jobs via Dice
Join to apply for the
Help Desk Analyst
role at
Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
Primary Responsibilities
Manage incoming support calls in accordance with established service levels and best practices. Utilize and contribute to the internal knowledge base (SharePoint) for consistent issue resolution. Regularly update training materials and documentation to reflect new knowledge and procedures. Review and implement new processes; ensure Service Desk staff are trained accordingly. Strive to meet key performance metrics: First Call Resolution: 80% or higher Average Wait Time: Under 20 seconds Average Call Duration: 10 minutes or less Collaborate with the Desktop Services team to manage corporate desktops following IS best practices. Participate in the research, testing, and deployment of operating system and application patches. Support and maintain PC hardware, software, printers, copiers, and projectors. Provide support for mobile devices, including iPhones, Android devices, hotspots, and iPads. Deliver first-level support for desktop systems and applications. Monitor and act on dispatched Service Desk tickets. Escalate unresolved issues to the Supervisor per established procedures and timelines. Communicate effectively with users, ensuring timely and professional responses. Use strong interpersonal skills to extract technical details from non-technical users.
Additional Responsibilities
Assist with special projects and initiatives as assigned. Provide backup support for other IT functions as needed.
Requirements
Minimum Qualifications
Education:High School Diploma or equivalent Experience: 2-4 years of Service Desk or Help Desk experience 1 year of desktop administration experience
Required Skills
Strong understanding of Service Desk operations and best practices Proficient in troubleshooting desktop and laptop hardware Familiarity with printers, copiers, and fax machines Excellent communication and customer service skills Proficiency in Microsoft Office applications Basic knowledge of mobile devices (iPhone, Android) Familiarity with Unified Communications tools (e.g., Jabber, WebEx) Basic understanding of Microsoft networking Strong analytical and problem-solving abilities
Preferred Qualifications
Microsoft Certified Desktop Support Technician (MCDST) or equivalent experience CompTIA A+ certification or equivalent experience
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for Help Desk Analyst roles.
1-20- 743644 - Technical Support Analyst
Technical Support Analyst with Department of Transportation
Need Technical Support Analyst 4 - Local to Richmond, VA
Desktop Support Analyst, End User Experience- MAC experience
Technical Support Analyst - Must have McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products
Need Governance Analyst 2 - Local to Richmond, VA
State Farm, VA $90,300.00-$189,600.00 3 days ago Richmond, VA $125,000.00-$140,000.00 1 day ago Government and Public Sector - Service Support Desk Analyst
Richmond, VA $32,900.00-$54,300.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Help Desk Analyst
role at
Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
Primary Responsibilities
Manage incoming support calls in accordance with established service levels and best practices. Utilize and contribute to the internal knowledge base (SharePoint) for consistent issue resolution. Regularly update training materials and documentation to reflect new knowledge and procedures. Review and implement new processes; ensure Service Desk staff are trained accordingly. Strive to meet key performance metrics: First Call Resolution: 80% or higher Average Wait Time: Under 20 seconds Average Call Duration: 10 minutes or less Collaborate with the Desktop Services team to manage corporate desktops following IS best practices. Participate in the research, testing, and deployment of operating system and application patches. Support and maintain PC hardware, software, printers, copiers, and projectors. Provide support for mobile devices, including iPhones, Android devices, hotspots, and iPads. Deliver first-level support for desktop systems and applications. Monitor and act on dispatched Service Desk tickets. Escalate unresolved issues to the Supervisor per established procedures and timelines. Communicate effectively with users, ensuring timely and professional responses. Use strong interpersonal skills to extract technical details from non-technical users.
Additional Responsibilities
Assist with special projects and initiatives as assigned. Provide backup support for other IT functions as needed.
Requirements
Minimum Qualifications
Education:High School Diploma or equivalent Experience: 2-4 years of Service Desk or Help Desk experience 1 year of desktop administration experience
Required Skills
Strong understanding of Service Desk operations and best practices Proficient in troubleshooting desktop and laptop hardware Familiarity with printers, copiers, and fax machines Excellent communication and customer service skills Proficiency in Microsoft Office applications Basic knowledge of mobile devices (iPhone, Android) Familiarity with Unified Communications tools (e.g., Jabber, WebEx) Basic understanding of Microsoft networking Strong analytical and problem-solving abilities
Preferred Qualifications
Microsoft Certified Desktop Support Technician (MCDST) or equivalent experience CompTIA A+ certification or equivalent experience
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for Help Desk Analyst roles.
1-20- 743644 - Technical Support Analyst
Technical Support Analyst with Department of Transportation
Need Technical Support Analyst 4 - Local to Richmond, VA
Desktop Support Analyst, End User Experience- MAC experience
Technical Support Analyst - Must have McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products
Need Governance Analyst 2 - Local to Richmond, VA
State Farm, VA $90,300.00-$189,600.00 3 days ago Richmond, VA $125,000.00-$140,000.00 1 day ago Government and Public Sector - Service Support Desk Analyst
Richmond, VA $32,900.00-$54,300.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr