Marsh & McLennan Companies
Employer Industry: Insurance and Professional Services
Why consider this job opportunity:
Remote work flexibility, allowing you to work from anywhere
Generous time off policies, including personal and volunteer days
Tuition reimbursement and professional development opportunities to support your career growth
Charitable contribution match programs to support your philanthropic interests
Stock purchase opportunities to invest in the companys future
What to Expect (Job Responsibilities):
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Manage user access and permissions, ensuring data security and compliance with company policies Assist in escalating unresolved issues and provide prompt feedback to internal customers Collaborate effectively with cross-functional teams to enhance service delivery
What is Required (Qualifications):
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience is preferred Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. #Insurance #ProfessionalServices #RemoteWork #CareerGrowth #TechnicalSupport #J-18808-Ljbffr
What to Expect (Job Responsibilities):
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Manage user access and permissions, ensuring data security and compliance with company policies Assist in escalating unresolved issues and provide prompt feedback to internal customers Collaborate effectively with cross-functional teams to enhance service delivery
What is Required (Qualifications):
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience is preferred Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. #Insurance #ProfessionalServices #RemoteWork #CareerGrowth #TechnicalSupport #J-18808-Ljbffr