Blue Shield Of California
Director, Portfolio Management (Program Project Management) Stellarus Oversight
Blue Shield Of California, Oakland, California, United States, 94616
Job Description
Your Role
The Stellarus Oversight Team is a team responsible for the critically important partnership with Stellarus and Blue Shield of California. The Director, Stellarus Portfolio Management will report to the VP, Office of the Chief Operating Officer.
In this role, you will be responsible for overseeing Stellarus performance across all services Stellarus provides to Blue Shield of California, including core information security, information technology and product acquisition and delivery. This role is responsible for overseeing the Stellarus Oversight Team.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Responsibilities
Your Work
In this role, you will: Set and maintain standard operating procedures and service level agreements for Stellarus performance of services as described in our MSA and SOWs Monitor Stellarus performance at an aggregate enterprise level against SLAs and required controls, and work with business leaders across the company to ensure they are monitoring Stellarus performance in their business areas Run monthly leadership Stellarus performance review forums and Executive Stellarus Oversight Committee meetings, coordinating content and information across governance forums as needed Maintain centralized policies and guidance for interactions with / management of Stellarus (e.g., anti-trust control policies, oversight control requirements and inventory, compliance routing protocols, product contracting) Set and operate escalation protocols and problem-solve issues that arise in the delivery of services Review Stellarus costs and invoices against services received to ensure appropriateness Issue, when appropriate, and monitor completion of Corrective Action Plans Facilitate execution of product contracts, working with stakeholders and negotiating with Stellarus personnel to ensure financial, legal, procurement, security, and operational terms are appropriate Manage escalations of capacity and demand issues across Stellarus services Develop reports and present to senior leadership on Stellarus issues and performance Qualifications
Your Knowledge and Experience
Requires a bachelor's degree or equivalent experience Requires 10 years of relevant experience inclusive of vendor management, including budget oversight, performance monitoring, policy compliance, operational training, issue resolution, and executive reporting. Requires 6 years of management experience with direct reports Requires broad management and leadership knowledge to lead project teams Requires mastery-level knowledge and skills within a specific technical or professional discipline, with a broad understanding of other areas within the job function Requires in-depth knowledge of the functional area and change management process Requires one to be a recognized leader among peers and management Requires in-depth knowledge of Blue Shield of California's mission, vision, strategy, and the healthcare industry environment About the Team
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values:
Honest.
We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. Human.
We strive to listen and communicate effectively, showing empathy by understanding others' perspectives. Courageous.
We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
Hybrid (Default):
Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions: o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
On-Site:
Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
Your Role
The Stellarus Oversight Team is a team responsible for the critically important partnership with Stellarus and Blue Shield of California. The Director, Stellarus Portfolio Management will report to the VP, Office of the Chief Operating Officer.
In this role, you will be responsible for overseeing Stellarus performance across all services Stellarus provides to Blue Shield of California, including core information security, information technology and product acquisition and delivery. This role is responsible for overseeing the Stellarus Oversight Team.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Responsibilities
Your Work
In this role, you will: Set and maintain standard operating procedures and service level agreements for Stellarus performance of services as described in our MSA and SOWs Monitor Stellarus performance at an aggregate enterprise level against SLAs and required controls, and work with business leaders across the company to ensure they are monitoring Stellarus performance in their business areas Run monthly leadership Stellarus performance review forums and Executive Stellarus Oversight Committee meetings, coordinating content and information across governance forums as needed Maintain centralized policies and guidance for interactions with / management of Stellarus (e.g., anti-trust control policies, oversight control requirements and inventory, compliance routing protocols, product contracting) Set and operate escalation protocols and problem-solve issues that arise in the delivery of services Review Stellarus costs and invoices against services received to ensure appropriateness Issue, when appropriate, and monitor completion of Corrective Action Plans Facilitate execution of product contracts, working with stakeholders and negotiating with Stellarus personnel to ensure financial, legal, procurement, security, and operational terms are appropriate Manage escalations of capacity and demand issues across Stellarus services Develop reports and present to senior leadership on Stellarus issues and performance Qualifications
Your Knowledge and Experience
Requires a bachelor's degree or equivalent experience Requires 10 years of relevant experience inclusive of vendor management, including budget oversight, performance monitoring, policy compliance, operational training, issue resolution, and executive reporting. Requires 6 years of management experience with direct reports Requires broad management and leadership knowledge to lead project teams Requires mastery-level knowledge and skills within a specific technical or professional discipline, with a broad understanding of other areas within the job function Requires in-depth knowledge of the functional area and change management process Requires one to be a recognized leader among peers and management Requires in-depth knowledge of Blue Shield of California's mission, vision, strategy, and the healthcare industry environment About the Team
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values:
Honest.
We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. Human.
We strive to listen and communicate effectively, showing empathy by understanding others' perspectives. Courageous.
We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
Hybrid (Default):
Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions: o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
On-Site:
Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.