TalentBridge
Job Title: Customer Service Team Lead
Location: Richmond, VA (Onsite)
Max Pay Rate: $20/hr
Contract Role
Shifts:
Sunday-Thursday: 5:30 AM-2:00 PM
Tuesday-Saturday: 5:30 AM-2:00 PM
Sunday-Thursday: 12:00 PM-8:30 PM
Tuesday-Saturday: 12:00 PM-8:30 PM
About the Role
As a
Customer Service Team Lead , you'll oversee a team of customer service representatives to ensure consistent, high-quality support to online customers. You'll coach your team to handle escalated issues efficiently, maintain performance metrics, and foster a customer-first culture.
Key Responsibilities
Supervise and support day-to-day operations of a customer service team Lead, coach, and develop team members to achieve service excellence Analyze performance data and prepare reports to drive improvement Handle escalated customer concerns and resolve complex issues promptly Collaborate with management to identify and implement process improvements Ensure adherence to company policies and service standards Required Qualifications
4+ years of customer service experience handling complex transactions 1+ year of experience leading or supervising a customer service team Proficient in Microsoft Office Suite (Word, Excel, Outlook) Preferred Qualifications
Call center or high-volume customer support experience Bilingual (English/Spanish) Strong communication, multitasking, and organizational skills Ability to remain calm under pressure and deliver solutions efficiently
Customer Service Team Lead , you'll oversee a team of customer service representatives to ensure consistent, high-quality support to online customers. You'll coach your team to handle escalated issues efficiently, maintain performance metrics, and foster a customer-first culture.
Key Responsibilities
Supervise and support day-to-day operations of a customer service team Lead, coach, and develop team members to achieve service excellence Analyze performance data and prepare reports to drive improvement Handle escalated customer concerns and resolve complex issues promptly Collaborate with management to identify and implement process improvements Ensure adherence to company policies and service standards Required Qualifications
4+ years of customer service experience handling complex transactions 1+ year of experience leading or supervising a customer service team Proficient in Microsoft Office Suite (Word, Excel, Outlook) Preferred Qualifications
Call center or high-volume customer support experience Bilingual (English/Spanish) Strong communication, multitasking, and organizational skills Ability to remain calm under pressure and deliver solutions efficiently