Mazda Motor Corporation
Process Mgr, PDC Compliance
Mazda Motor Corporation, Ontario, California, United States, 91764
Job Description
The Parts Distribution Center (PDC) Compliance Process Manager acts as an operational liaison in a parts warehouse operated by a 3rd Party Logistics (3PL) provider and monitors daily operations to ensure operational performance complies with Mazda's expectations. This role continuously collaborates with 3PL personnel and offers guidance with prioritization to improve overall operational performance and compliance. The Compliance Process Manager is responsible for identifying industry best practices and recommending process enhancements. Furthermore, this role provides support to US Dealers and foreign distributors on logistic-related issues.
Oversee Warehouse Operations (Daily, Weekly & Monthly) - 30% Focus on end customer quality experience through audits, observations, and timely feedback with consistent follow up. Conduct random audits on various warehouse functions, monitor KPIs, and collaborate with on-site carriers related to damage claims. Validate quality improvements by performing root-cause analysis and recommended course of action to improve parts fulfillment process and information systems, resulting in improved Dealer Experience. Collaborate with facility leadership teams to ensure various MNAO required audits listed, but not limited to; storage, handling, packing, order accuracy, inbound receipts, aging materials, returns, carrier on-time, manifesting and appropriate shipping modes are performed regularly, and necessary. corrective actions are communicated to warehouse associates immediately. Review transportation damages, services and offer appropriate group corrective actions solutions. Dealer Experience (DX) - 30%
Lead process improvement to support Mazda Japan, Mazda de Mexico, Mazda Motors Europe, Mazda Canada, MTM, and all other distributors and US Dealerships. Collaborate with MNAO Parts Supply Chain business areas for resolving parts related dealer/distributor issues. Handle live escalated calls from Regions, DAG (Dealer Assistance Group) and dealers. Assume on-site lead role in handling dealer issues escalated to field / regional management while ensuring highest quality of service to provide an effortless experience for each dealer. Facility Services - 20%
Schedule routine maintenance on facilities related equipment, but not limited to, overhead door repairs, fire extinguisher, eye wash stations, mobile equipment, housekeeping, security, etc. Responsible for approving invoices related to facilities maintenance both routine and emergency. Maintain mobile equipment and building services. Responsible for badging process for on-boarding/ off-boarding associates. Department Liaison - 10%
Provide operational insight to 3PL regarding MNAO Supply Chain business area prioritization, specific needs and expected results. Offer insight to MNAO BA Operational constraints, risks, necessary resources needed to accomplish goals. Identify and raise concerns, execute business needs and through daily maintenance validate MNAO Supply Chain business requirements are achieved through on-site full visibility. Continuous collaboration on improving Dealer Experience by measuring Key Performance Indicators (KPIs) and continuous operational random audits. Recommend process enhancements, ideas, and measure, report results. Collaborate with other OEs and supply chain leaders on identifying Best Practices and ideas. Clearly document and implement new Best Practices. Transportation - 10%
Monitor inbound yard check daily for potential detention cost impacts. Support daily Inbound flow from Ocean, Air, Domestic OTR (over the road), freight. Validate detention invoices; approve/deny. Generate delivery orders for ocean containers at terminal delivering to PDC. Qualifications and Other Requirements:
Education:
Bachelor's degree in Supply Chain Management, Business, Management, or related field, or equivalent combination of education, training, and work experience. Minimum of three (3) years' relevant experience, to include a combination of:
Working knowledge of supply chain principles and processes/procedures. Data gathering, analyzing, and interpreting data to identify root cause to provide recommendations and implementation.
Preferred but not required:
Working knowledge in logistics, transportation, customer service, and/or inventory management. Warehouse operations. Experience working in automotive parts operations. Working knowledge of the following advantageous:
Hazardous Materials handling and shipping. Product packaging for safe product transportation Oracle eBS
Proven track record in the following:
Ability to produce timely deliverables and manage multiple priorities in a dynamic environment. Knowledge/Skills/Abilities:
Strong organizational skills and the ability to prioritize tasks are essential. Must be able to establish a course of action for self and others/department to accomplish specific goals; must plan and prioritize proper assignments of personnel and/or appropriate allocation of resources. Must be analytical and a problem solver with the ability to identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution. Well-balanced interpersonal skills; Must be able to establish and maintain effective working relationships with all levels of management, employees, customers, and outside vendors; Must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues. Must be able to work effectively in cross-functional teams. Proficiency with computer applications, including Microsoft Excel, Word, Project, PowerPoint and Outlook, as well as the ability to learn and effectively utilize other software applications used within the Company. Self-motivated and capable of working with minimal supervision and/or direction. Travel
May be required 1 - 2 times per year
Physical Conditions and Requirements - Frequency
Hazardous material (chemicals, oil, etc.) - Quarterly Extreme temperatures - Annually Kneeling - Daily - Somewhat Important Reaching - Daily -Very Important Standing - Daily - Very Important Walking - Daily - Extremely Important Pushing - Daily - Very Important Pulling- Daily - Very Important Grasping - Daily - Very Important Lifting - up to 50 pounds install parts- Daily - Somewhat Important Talking- Daily - Extremely Important Hearing/Listening- Daily - Extremely Important Seeing/Observing- Daily - Extremely Important Repetitive Motion - Daily - Extremely Important
Pay Range $74,400.00 - $107,850.00 Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Learn more about MNAO's comprehensive benefits package here
Oversee Warehouse Operations (Daily, Weekly & Monthly) - 30% Focus on end customer quality experience through audits, observations, and timely feedback with consistent follow up. Conduct random audits on various warehouse functions, monitor KPIs, and collaborate with on-site carriers related to damage claims. Validate quality improvements by performing root-cause analysis and recommended course of action to improve parts fulfillment process and information systems, resulting in improved Dealer Experience. Collaborate with facility leadership teams to ensure various MNAO required audits listed, but not limited to; storage, handling, packing, order accuracy, inbound receipts, aging materials, returns, carrier on-time, manifesting and appropriate shipping modes are performed regularly, and necessary. corrective actions are communicated to warehouse associates immediately. Review transportation damages, services and offer appropriate group corrective actions solutions. Dealer Experience (DX) - 30%
Lead process improvement to support Mazda Japan, Mazda de Mexico, Mazda Motors Europe, Mazda Canada, MTM, and all other distributors and US Dealerships. Collaborate with MNAO Parts Supply Chain business areas for resolving parts related dealer/distributor issues. Handle live escalated calls from Regions, DAG (Dealer Assistance Group) and dealers. Assume on-site lead role in handling dealer issues escalated to field / regional management while ensuring highest quality of service to provide an effortless experience for each dealer. Facility Services - 20%
Schedule routine maintenance on facilities related equipment, but not limited to, overhead door repairs, fire extinguisher, eye wash stations, mobile equipment, housekeeping, security, etc. Responsible for approving invoices related to facilities maintenance both routine and emergency. Maintain mobile equipment and building services. Responsible for badging process for on-boarding/ off-boarding associates. Department Liaison - 10%
Provide operational insight to 3PL regarding MNAO Supply Chain business area prioritization, specific needs and expected results. Offer insight to MNAO BA Operational constraints, risks, necessary resources needed to accomplish goals. Identify and raise concerns, execute business needs and through daily maintenance validate MNAO Supply Chain business requirements are achieved through on-site full visibility. Continuous collaboration on improving Dealer Experience by measuring Key Performance Indicators (KPIs) and continuous operational random audits. Recommend process enhancements, ideas, and measure, report results. Collaborate with other OEs and supply chain leaders on identifying Best Practices and ideas. Clearly document and implement new Best Practices. Transportation - 10%
Monitor inbound yard check daily for potential detention cost impacts. Support daily Inbound flow from Ocean, Air, Domestic OTR (over the road), freight. Validate detention invoices; approve/deny. Generate delivery orders for ocean containers at terminal delivering to PDC. Qualifications and Other Requirements:
Education:
Bachelor's degree in Supply Chain Management, Business, Management, or related field, or equivalent combination of education, training, and work experience. Minimum of three (3) years' relevant experience, to include a combination of:
Working knowledge of supply chain principles and processes/procedures. Data gathering, analyzing, and interpreting data to identify root cause to provide recommendations and implementation.
Preferred but not required:
Working knowledge in logistics, transportation, customer service, and/or inventory management. Warehouse operations. Experience working in automotive parts operations. Working knowledge of the following advantageous:
Hazardous Materials handling and shipping. Product packaging for safe product transportation Oracle eBS
Proven track record in the following:
Ability to produce timely deliverables and manage multiple priorities in a dynamic environment. Knowledge/Skills/Abilities:
Strong organizational skills and the ability to prioritize tasks are essential. Must be able to establish a course of action for self and others/department to accomplish specific goals; must plan and prioritize proper assignments of personnel and/or appropriate allocation of resources. Must be analytical and a problem solver with the ability to identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution. Well-balanced interpersonal skills; Must be able to establish and maintain effective working relationships with all levels of management, employees, customers, and outside vendors; Must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues. Must be able to work effectively in cross-functional teams. Proficiency with computer applications, including Microsoft Excel, Word, Project, PowerPoint and Outlook, as well as the ability to learn and effectively utilize other software applications used within the Company. Self-motivated and capable of working with minimal supervision and/or direction. Travel
May be required 1 - 2 times per year
Physical Conditions and Requirements - Frequency
Hazardous material (chemicals, oil, etc.) - Quarterly Extreme temperatures - Annually Kneeling - Daily - Somewhat Important Reaching - Daily -Very Important Standing - Daily - Very Important Walking - Daily - Extremely Important Pushing - Daily - Very Important Pulling- Daily - Very Important Grasping - Daily - Very Important Lifting - up to 50 pounds install parts- Daily - Somewhat Important Talking- Daily - Extremely Important Hearing/Listening- Daily - Extremely Important Seeing/Observing- Daily - Extremely Important Repetitive Motion - Daily - Extremely Important
Pay Range $74,400.00 - $107,850.00 Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Learn more about MNAO's comprehensive benefits package here