ROEN
The Opportunity
ROEN is a fine jewelry house redefining modern luxury through masterful craftsmanship, intuitive design, and deeply personal relationships. As we open our first studio on the West Coast, we are looking for a detail-oriented, proactive
Bespoke Production Manager
to orchestrate the behind-the-scenes magic that brings our bespoke engagement rings and fine jewelry to life. You will work closely with our founders, sales team, designers, and master jewelers to ensure every project runs smoothly from sourcing diamonds to coordinating production timelines, all while upholding ROEN's exacting standards. This is a highly visible role at the center of our Bay Area operations and presents a significant opportunity for growth into a leadership position as we scale on the West Coast. Our studio's opening timeline is anchored to finding the right talent, and our founders will spend dedicated time in the Bay Area to help establish, train, and launch the studio alongside you. This is a unique chance to build something meaningful with us from the ground up. Who We Are Founded in New York by childhood friends, ROEN is a fine jewelry house deeply rooted in craftsmanship, culture, and storytelling. We specialize in bespoke engagement rings and signature fine jewelry pieces that combine high design with exceptional craftsmanship. Our mission is to make the world of high jewelry warmer, more intuitive, and personal while maintaining the highest standards of quality. San Francisco represents our first West Coast market, and we are excited to build a presence that reflects the creativity and innovation of the Bay Area. Your Role Production & Manufacturing Coordination Oversee the full lifecycle of each bespoke project from stone sourcing to final delivery. Manage daily communication with master jewelers, CAD designers, and setters to ensure timelines are met. Source diamonds and colored stones, review specifications, and present options to the sales team. Document design changes, approvals, and special instructions with precision. Inspect finished pieces for quality control before client delivery. Studio Operations & Inventory Manage the daily operations of the studio, ensuring it reflects ROEN's highest standards. Organize inventory, track stones and finished goods, and oversee safe transfers. Coordinate local deliveries, pickups, and logistics with urgency and care. Timeline & Process Management Maintain accurate production timelines and proactively flag potential risks or delays. Keep project management boards and CRM trackers updated in real time for full visibility. Coordinate rush orders, resizing, or repairs with precision and discretion. Cross-Functional Collaboration Partner with Sales & Client Advisors to align on client expectations and deadlines. Act as the link between client-facing and bench teams, ensuring clear and timely communication. Support design iterations by coordinating CAD renders and facilitating approvals. Continuous Improvement Identify process bottlenecks and propose efficiency improvements. Build relationships with local jewelers and vendors to strengthen ROEN's West Coast network. Help refine production SOPs, pricing matrices, and quality control processes. Who We're Looking For You are highly organized, solutions-oriented, and thrive when owning moving pieces. You're excited about being the anchor of ROEN's operations, balancing client deadlines, production realities, and design excellence, and you're motivated by the prospect of building something new. You might be a fit if you: Have 2+ years of experience in production management, jewelry operations, supply chain coordination, or detail-heavy project management, or can demonstrate transferable skills and a fast learning curve. Have a basic understanding of diamonds, gemstones, and jewelry manufacturing or are eager to learn quickly. Have a passion for systems, timelines, and organization, while also being comfortable in informal communication with vendors. Work independently, anticipate needs, and resolve issues before they arise. Communicate clearly and professionally with internal teams and external partners. Are energized by the idea of helping to establish ROEN's first West Coast location. Compensation & Benefits Competitive base salary. Healthcare coverage. Unlimited PTO. Growth opportunities into Senior Production Manager or Regional Operations Manager roles. Exposure to master jewelers, high-jewelry production, and rare stone sourcing. Direct mentorship from founders during the launch and market setup. A close-knit team that values excellence, ownership, and craft.
Bespoke Production Manager
to orchestrate the behind-the-scenes magic that brings our bespoke engagement rings and fine jewelry to life. You will work closely with our founders, sales team, designers, and master jewelers to ensure every project runs smoothly from sourcing diamonds to coordinating production timelines, all while upholding ROEN's exacting standards. This is a highly visible role at the center of our Bay Area operations and presents a significant opportunity for growth into a leadership position as we scale on the West Coast. Our studio's opening timeline is anchored to finding the right talent, and our founders will spend dedicated time in the Bay Area to help establish, train, and launch the studio alongside you. This is a unique chance to build something meaningful with us from the ground up. Who We Are Founded in New York by childhood friends, ROEN is a fine jewelry house deeply rooted in craftsmanship, culture, and storytelling. We specialize in bespoke engagement rings and signature fine jewelry pieces that combine high design with exceptional craftsmanship. Our mission is to make the world of high jewelry warmer, more intuitive, and personal while maintaining the highest standards of quality. San Francisco represents our first West Coast market, and we are excited to build a presence that reflects the creativity and innovation of the Bay Area. Your Role Production & Manufacturing Coordination Oversee the full lifecycle of each bespoke project from stone sourcing to final delivery. Manage daily communication with master jewelers, CAD designers, and setters to ensure timelines are met. Source diamonds and colored stones, review specifications, and present options to the sales team. Document design changes, approvals, and special instructions with precision. Inspect finished pieces for quality control before client delivery. Studio Operations & Inventory Manage the daily operations of the studio, ensuring it reflects ROEN's highest standards. Organize inventory, track stones and finished goods, and oversee safe transfers. Coordinate local deliveries, pickups, and logistics with urgency and care. Timeline & Process Management Maintain accurate production timelines and proactively flag potential risks or delays. Keep project management boards and CRM trackers updated in real time for full visibility. Coordinate rush orders, resizing, or repairs with precision and discretion. Cross-Functional Collaboration Partner with Sales & Client Advisors to align on client expectations and deadlines. Act as the link between client-facing and bench teams, ensuring clear and timely communication. Support design iterations by coordinating CAD renders and facilitating approvals. Continuous Improvement Identify process bottlenecks and propose efficiency improvements. Build relationships with local jewelers and vendors to strengthen ROEN's West Coast network. Help refine production SOPs, pricing matrices, and quality control processes. Who We're Looking For You are highly organized, solutions-oriented, and thrive when owning moving pieces. You're excited about being the anchor of ROEN's operations, balancing client deadlines, production realities, and design excellence, and you're motivated by the prospect of building something new. You might be a fit if you: Have 2+ years of experience in production management, jewelry operations, supply chain coordination, or detail-heavy project management, or can demonstrate transferable skills and a fast learning curve. Have a basic understanding of diamonds, gemstones, and jewelry manufacturing or are eager to learn quickly. Have a passion for systems, timelines, and organization, while also being comfortable in informal communication with vendors. Work independently, anticipate needs, and resolve issues before they arise. Communicate clearly and professionally with internal teams and external partners. Are energized by the idea of helping to establish ROEN's first West Coast location. Compensation & Benefits Competitive base salary. Healthcare coverage. Unlimited PTO. Growth opportunities into Senior Production Manager or Regional Operations Manager roles. Exposure to master jewelers, high-jewelry production, and rare stone sourcing. Direct mentorship from founders during the launch and market setup. A close-knit team that values excellence, ownership, and craft.