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9-1-1 Dispatcher
Serve your community by joining the Sonoma County Sheriff's Office family as a 9-1-1 Dispatcher. No experience required and multiple positions available! Starting salary up to $44.63/hour ($93,148/year), and a competitive total compensation package! The Sonoma County Sheriff's Office is currently recruiting to fill multiple Dispatcher positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. If you are an experienced Dispatcher, please view our Communications Dispatcher II recruitment. Supporting safety and emergency situations is an exciting and challenging opportunity for people who thrive in a fast-paced work environment and enjoy using complex communication systems. Although being a Dispatcher can be demanding, those with the determination and passion for supporting public safety will be rewarded with the ability to help others when they need it most and the camaraderie of the Sheriff's Office team. In this entry-level Dispatcher position, you will receive significant training on how to effectively handle a variety of emergency situations. Once on-the-job training is complete, Dispatchers take emergency calls, dispatch, track, and monitor situations happening in the community, and assist Deputies in the field in a wide variety of situations ranging from looking for a missing person to responding to a robbery in progress. The most successful Dispatchers will possess excellent judgment as well as many of the following: The ability to remain calm, clear, and in control during times of stress Experience working swiftly in stressful circumstances to manage multiple, simultaneous situations Compassion, empathy, and excellent communication while utilizing problem-solving skills Experience working with the public and people in distress The ability to direct distressed callers through emergencies, read maps, and provide clear directions Proficiency in basic computer programs, including Microsoft Office applications Word and Excel, and demonstrate the ability to type quickly and accurately In our 24/7 environment, overtime is required and Dispatchers must have the flexibility to work all shifts (nights, swings, weekends, holidays, and mandatory overtime/holdovers). As you gain experience and seniority, there is more flexibility in selecting shifts. Please note that skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall. Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. This is not a P.O.S.T. test. A T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Career Advancement - With time and good performance, the opportunity for advancement to Communications Dispatcher II (41.52 - $50.47/hour) Paid Time Off - Competitive vacation and sick leave accruals, and 12 paid holidays per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness - Annual benefit allowances of up to $850 Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education The Sheriff's Office is currently recruiting to fill multiple 9-1-1 Sheriff's Office Dispatcher positions at both the I and II levels. This 9-1-1 Sheriff's Office Dispatcher employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title of the position is Communications Dispatcher I. *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Sonoma County Law Enforcement Association Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory. Application submissions require the Supplemental Questionnaire to be completed. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list and referred to the department for invitation by the Sheriff's Office for online skills based testing using CritiCall. Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Applications are accepted online at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
Serve your community by joining the Sonoma County Sheriff's Office family as a 9-1-1 Dispatcher. No experience required and multiple positions available! Starting salary up to $44.63/hour ($93,148/year), and a competitive total compensation package! The Sonoma County Sheriff's Office is currently recruiting to fill multiple Dispatcher positions at either the I or II levels. If you are interested in being considered at the different levels of this opportunity, you must apply to the separate concurrent recruitments being conducted for each level. If you are an experienced Dispatcher, please view our Communications Dispatcher II recruitment. Supporting safety and emergency situations is an exciting and challenging opportunity for people who thrive in a fast-paced work environment and enjoy using complex communication systems. Although being a Dispatcher can be demanding, those with the determination and passion for supporting public safety will be rewarded with the ability to help others when they need it most and the camaraderie of the Sheriff's Office team. In this entry-level Dispatcher position, you will receive significant training on how to effectively handle a variety of emergency situations. Once on-the-job training is complete, Dispatchers take emergency calls, dispatch, track, and monitor situations happening in the community, and assist Deputies in the field in a wide variety of situations ranging from looking for a missing person to responding to a robbery in progress. The most successful Dispatchers will possess excellent judgment as well as many of the following: The ability to remain calm, clear, and in control during times of stress Experience working swiftly in stressful circumstances to manage multiple, simultaneous situations Compassion, empathy, and excellent communication while utilizing problem-solving skills Experience working with the public and people in distress The ability to direct distressed callers through emergencies, read maps, and provide clear directions Proficiency in basic computer programs, including Microsoft Office applications Word and Excel, and demonstrate the ability to type quickly and accurately In our 24/7 environment, overtime is required and Dispatchers must have the flexibility to work all shifts (nights, swings, weekends, holidays, and mandatory overtime/holdovers). As you gain experience and seniority, there is more flexibility in selecting shifts. Please note that skills and abilities testing will be conducted by the Sheriff's Office for referred applicants using CritiCall. Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. This is not a P.O.S.T. test. A T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Career Advancement - With time and good performance, the opportunity for advancement to Communications Dispatcher II (41.52 - $50.47/hour) Paid Time Off - Competitive vacation and sick leave accruals, and 12 paid holidays per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness - Annual benefit allowances of up to $850 Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education The Sheriff's Office is currently recruiting to fill multiple 9-1-1 Sheriff's Office Dispatcher positions at both the I and II levels. This 9-1-1 Sheriff's Office Dispatcher employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title of the position is Communications Dispatcher I. *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Sonoma County Law Enforcement Association Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory. Application submissions require the Supplemental Questionnaire to be completed. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (Weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list and referred to the department for invitation by the Sheriff's Office for online skills based testing using CritiCall. Top scoring applicants will be contacted for department selection interviews by the Sheriff's Office. As this is not a P.O.S.T. test, a T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office. Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Applications are accepted online at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.