Rapids Water Park
Group Sales Coordinator
This is a full-time hourly position with excellent benefits including a full package of health benefits, paid time off, and company contributions to 401k once qualified.
Job Summary : Rapids is South Florida's largest waterpark, featuring more than 40 attractions on 35 acres near beautiful West Palm Beach. We are seeking a Group Sales Coordinator to support all aspects of sales operations-from booking and ticket fulfillment to event execution and sponsorship coordination. This position plays a key role in ensuring that every group, from schools, corporate outings, birthday parties and beyond, enjoys an amazing experience from start to finish.
This role will act as a liaison between clients, sales staff, and park leadership to create an unparalleled experience that delivers excellent guest service, client retention and assist with generating new business. This position will also support marketing and sponsorships with all in-park activations and consumer events.
Reports To:
Group Sales Manager
Description:
This individual will be responsible for the following: Manages all communication and coordination between external clients, the sales team, and park departments for Group Sales events, ensuring all arrangements and planning details are executed seamlessly to exceed group expectations. Oversee day-of-event operations for all group events. Supervising, supporting and serving as a decision-maker to efficiently resolve client needs and on-site challenges. Lead event setup, coordination, and breakdown. Maintain event supplies and department inventory. Fulfill online Group and Birthday booking requests to ensure smooth guest experience for those utilizing "self-booking" options, including communications with in-park team to confirm bookings and services prior to guest arrival. Leads the execution of in-park sponsorship activations, ensuring all elements align with contractual agreements and deliverables. Assists in maintaining CRM system including client database, communication and data entry. Identifies and qualifies new leads through research and outreach, while supporting the sales process with contract preparation, booking coordination, and logistical administration. Processes group payments, updates booking statuses, and accurately records all events and client details within designated systems. Prepares and submits reports as requested to support sales and operational tracking. Assist with other initiatives, duties and special projects as needed. Must be available to work nights, weekends and holidays. Qualifications:
Education:
High School Diploma/GED. Bachelor's degree in marketing or a related field preferred. Experience:
Two or more years of experience in a related field preferred. Prior attraction, theme or waterpark experience a plus. Must possess working knowledge of MS Office applications including Word and Excel and other basic business software applications. Must have highly developed interpersonal, verbal, and written communication and project management and organization skills, including presentation skills; ability to communicate clearly, concisely, and persuasively. Ability to work varied shifts including evenings, holidays, overnight events and weekends Maintain positive, respectful relationships and work effectively with all internal and external constituencies, including team members, community leaders and senior management. Must have a proactive, goal-oriented, can-do attitude. Be able to define problems, collect data, establish facts and draw valid conclusions. Must be at least 18 years of age. Must possess a valid driver's license.
This is a full-time hourly position with excellent benefits including a full package of health benefits, paid time off, and company contributions to 401k once qualified.
Job Summary : Rapids is South Florida's largest waterpark, featuring more than 40 attractions on 35 acres near beautiful West Palm Beach. We are seeking a Group Sales Coordinator to support all aspects of sales operations-from booking and ticket fulfillment to event execution and sponsorship coordination. This position plays a key role in ensuring that every group, from schools, corporate outings, birthday parties and beyond, enjoys an amazing experience from start to finish.
This role will act as a liaison between clients, sales staff, and park leadership to create an unparalleled experience that delivers excellent guest service, client retention and assist with generating new business. This position will also support marketing and sponsorships with all in-park activations and consumer events.
Reports To:
Group Sales Manager
Description:
This individual will be responsible for the following: Manages all communication and coordination between external clients, the sales team, and park departments for Group Sales events, ensuring all arrangements and planning details are executed seamlessly to exceed group expectations. Oversee day-of-event operations for all group events. Supervising, supporting and serving as a decision-maker to efficiently resolve client needs and on-site challenges. Lead event setup, coordination, and breakdown. Maintain event supplies and department inventory. Fulfill online Group and Birthday booking requests to ensure smooth guest experience for those utilizing "self-booking" options, including communications with in-park team to confirm bookings and services prior to guest arrival. Leads the execution of in-park sponsorship activations, ensuring all elements align with contractual agreements and deliverables. Assists in maintaining CRM system including client database, communication and data entry. Identifies and qualifies new leads through research and outreach, while supporting the sales process with contract preparation, booking coordination, and logistical administration. Processes group payments, updates booking statuses, and accurately records all events and client details within designated systems. Prepares and submits reports as requested to support sales and operational tracking. Assist with other initiatives, duties and special projects as needed. Must be available to work nights, weekends and holidays. Qualifications:
Education:
High School Diploma/GED. Bachelor's degree in marketing or a related field preferred. Experience:
Two or more years of experience in a related field preferred. Prior attraction, theme or waterpark experience a plus. Must possess working knowledge of MS Office applications including Word and Excel and other basic business software applications. Must have highly developed interpersonal, verbal, and written communication and project management and organization skills, including presentation skills; ability to communicate clearly, concisely, and persuasively. Ability to work varied shifts including evenings, holidays, overnight events and weekends Maintain positive, respectful relationships and work effectively with all internal and external constituencies, including team members, community leaders and senior management. Must have a proactive, goal-oriented, can-do attitude. Be able to define problems, collect data, establish facts and draw valid conclusions. Must be at least 18 years of age. Must possess a valid driver's license.