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AeroTech

Desktop Support Technician

AeroTech, Pittsburgh, Pennsylvania, us, 15289

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Looking for meaningful work where you can make a difference in global innovation? Engineer a better future with Aerotech, a global leader in precision motion and automation. Our customers create some of the most innovative products on the planet, from life-saving medical devices to tools for deep space exploration. Our precision motion and automation systems make it all possible.

Build a lasting, satisfying career at Aerotech, where we foster growth, empower employees and promote from within. You'll find unparalleled opportunities and a company that values your voice. We also provide an extensive total rewards compensation system, including:

Bonus payments every 6 months

Rich health plans

Retirement planning with our 100% company-paid Employee Stock Ownership Trust

If you’re mechanically inclined or technically savvy with a passion for cutting-edge technology, we want to hear from you.

Position Summary

Resolve basic client support requests for software, hardware, network, and all other IT services

Essential Functions

Install and maintain a wide range of software products including operating systems, office productivity suites, antivirus, browsers, etc.

Deploy and maintain desktops, laptops, PC components, phones, printers, monitors, projectors, mobile storage, and other devices

Prepare documentation regarding IT work, including details regarding required equipment and software tools

Pursue training and development opportunities to continuously build knowledge and skills

Additional Duties

Will interface as needed with 3rd party help desks for troubleshooting assistance

As assigned

Knowledge, Skills, and Abilities

Comprehensive knowledge of operating systems and a working knowledge of client server architectures, database systems and applications

Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to define problems, collect data, establish facts, and draw valid conclusions

Strong communication skills; able to explain technical information to non-technical audience

Good problem solving abilities; able to troubleshoot problems independently and offer timely resolutions

Detail oriented

Minimum Qualifications

Associates Degree in Computer Science or Information Technology or similar major preferred

Equivalent combination of education and experience may be considered

Must be authorized to work in the US currently and in the future without employer sponsorship.

Working Conditions / Physical Requirements

Work is generally performed in an office environment

May be required to sit for extended periods of time

Will be required to work with and visit other employees frequently

The employee may occasionally be required to lift and/or move up to 25 pounds.

Benefits

Aerotech has been advancing industries with our precision motion technology for more than 50 years. Our employees are our future, and we continue to grow by investing in our employees through continuous paid on-the-job training in a clean and climate-controlled environment, while providing the following exceptional benefits and more!

Competitive compensation

Bi-annual bonus

Annual raise eligibility

UPMC Health Insurance

Dental insurance

Vision insurance

Life insurance

Retirement Plan

Employee Stock Ownership Trust

401k

Paid time off

Parental leave

Referral program

Professional development assistance

Tuition reimbursement

Must be authorized to work in the US currently and in the future without employer sponsorship.

As an Equal Employment Opportunity/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran or disability status.

The Company is collecting the information requested in this employment application for purposes of evaluating your suitability for hire by the Company. The Company will share the information that you provide in this employment application only with Company management officials who are involved in the hiring process or who are otherwise involved in making employment-related decisions on behalf of the Company.

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