Kids II
Location: Atlanta, Georgia
Type: Contract
Job #249256
Customer Service Representative - Consumer Products (Hybrid)
Location:
Buckhead, Atlanta, GA (Hybrid) Type:
Contract (6 months) with potential for permanent hire
About the Company
We are partnering with a global consumer goods company that designs and delivers innovative products for early-stage families. With a presence in over 90 countries and a legacy of more than 50 years, the company is known for its agile, people-first culture and commitment to creating meaningful experiences for its customers. The team is collaborative, energetic, and passionate about making a difference in the lives of families around the world.
Role Summary
The
Customer Service Representative
will be the first point of contact for consumers, providing empathetic, solution-oriented support across multiple communication channels. This role is ideal for someone who thrives in a fast-paced, highly collaborative environment and enjoys helping others. You'll handle inquiries related to product use, safety, refunds, and troubleshooting, while working closely with internal teams to ensure timely and accurate resolution.
This is a high-touch, consumer-facing role that requires strong communication skills, attention to detail, and a genuine desire to support families during important life stages.
Key Responsibilities
Respond to consumer inquiries via phone, email, and social media with professionalism and empathy. Process refunds, replacements, and warranty claims in accordance with company guidelines. Troubleshoot product issues and guide consumers through assembly and usage. Coordinate with internal departments including Accounting, Product Integrity, and Marketing to resolve issues. Manage sensitive consumer data securely, including banking information for international transactions. Maintain accurate records of consumer interactions and follow-ups. Support weekly wire transfers and ensure proper documentation. Participate in team meetings and contribute to a positive, collaborative culture. Key Requirements Minimum 3 years of customer service experience, preferably in consumer products or retail. Strong written and verbal communication skills; ability to connect with diverse audiences. Empathetic, patient, and kind-especially when supporting new parents and caregivers. Comfortable handling sensitive situations and resolving issues without time constraints. Proficiency in Microsoft Excel (basic spreadsheet uploads) and Microsoft Office Suite. Typing speed of at least 60 WPM. High school diploma or GED required; college degree preferred. Spanish language skills highly preferred. Experience with Microsoft Dynamics 365 or similar CRM systems is a plus. Prior experience in children's products or toys is a strong advantage. Why Join Us Be part of a fun, supportive, and close-knit team that values humor, connection, and collaboration. Work in a vibrant office space in Buckhead with flexible hybrid scheduling. Make a meaningful impact by helping families during important life moments. Enjoy a culture that celebrates accomplishments and fosters personal growth. Ready to Make a Difference?
If you're a compassionate customer service professional who thrives in a collaborative environment, we'd love to hear from you. Apply today with your resume and contact information to explore this opportunity with The Intersect Group.
Buckhead, Atlanta, GA (Hybrid) Type:
Contract (6 months) with potential for permanent hire
About the Company
We are partnering with a global consumer goods company that designs and delivers innovative products for early-stage families. With a presence in over 90 countries and a legacy of more than 50 years, the company is known for its agile, people-first culture and commitment to creating meaningful experiences for its customers. The team is collaborative, energetic, and passionate about making a difference in the lives of families around the world.
Role Summary
The
Customer Service Representative
will be the first point of contact for consumers, providing empathetic, solution-oriented support across multiple communication channels. This role is ideal for someone who thrives in a fast-paced, highly collaborative environment and enjoys helping others. You'll handle inquiries related to product use, safety, refunds, and troubleshooting, while working closely with internal teams to ensure timely and accurate resolution.
This is a high-touch, consumer-facing role that requires strong communication skills, attention to detail, and a genuine desire to support families during important life stages.
Key Responsibilities
Respond to consumer inquiries via phone, email, and social media with professionalism and empathy. Process refunds, replacements, and warranty claims in accordance with company guidelines. Troubleshoot product issues and guide consumers through assembly and usage. Coordinate with internal departments including Accounting, Product Integrity, and Marketing to resolve issues. Manage sensitive consumer data securely, including banking information for international transactions. Maintain accurate records of consumer interactions and follow-ups. Support weekly wire transfers and ensure proper documentation. Participate in team meetings and contribute to a positive, collaborative culture. Key Requirements Minimum 3 years of customer service experience, preferably in consumer products or retail. Strong written and verbal communication skills; ability to connect with diverse audiences. Empathetic, patient, and kind-especially when supporting new parents and caregivers. Comfortable handling sensitive situations and resolving issues without time constraints. Proficiency in Microsoft Excel (basic spreadsheet uploads) and Microsoft Office Suite. Typing speed of at least 60 WPM. High school diploma or GED required; college degree preferred. Spanish language skills highly preferred. Experience with Microsoft Dynamics 365 or similar CRM systems is a plus. Prior experience in children's products or toys is a strong advantage. Why Join Us Be part of a fun, supportive, and close-knit team that values humor, connection, and collaboration. Work in a vibrant office space in Buckhead with flexible hybrid scheduling. Make a meaningful impact by helping families during important life moments. Enjoy a culture that celebrates accomplishments and fosters personal growth. Ready to Make a Difference?
If you're a compassionate customer service professional who thrives in a collaborative environment, we'd love to hear from you. Apply today with your resume and contact information to explore this opportunity with The Intersect Group.