The Intersect Group
About the Role
We're looking for a
Consumer Services Representative
to join our dynamic team! This role is all about delivering exceptional support across multiple channels-phone, email, and social media-while ensuring every customer feels heard and valued. You'll be the first point of contact for warranty support, troubleshooting, and product guidance. What You'll Do Handle
inbound and outbound calls
(team averages ~100 calls daily) and email inquiries. Manage
social media interactions
using guided responses. Process
refunds, returns, and wire transfers
with accuracy and care. Collaborate with
Accounting, Product Integrity, Product Development, and Legal teams . Use our
homegrown system
and maintain encrypted communications. Troubleshoot product issues and guide customers through assembly and safety steps. Ensure
timely resolution
for every customer-no strict time limits, just quality service. What We're Looking For 3+ years
of customer service experience (flexible for the right personality). Strong
written and verbal communication skills . Empathetic, patient, and kind-our customers are often new parents or caregivers. Ability to
multi-task
across calls, emails, and social platforms. Proficiency in
Microsoft Word, Excel, and PowerPoint ; typing speed of
60+ WPM . Degree preferred but not required. Preferred Skills Experience with
children's products or toys
is a big plus. Familiarity with
CRM or ticketing systems . Why Join Us? Comprehensive
training on our products and systems . Collaborative environment with cross-functional exposure. Opportunity to make a real impact on customer satisfaction and brand loyalty. Ready to make a difference? Apply now and help us deliver top-tier consumer experiences!
Consumer Services Representative
to join our dynamic team! This role is all about delivering exceptional support across multiple channels-phone, email, and social media-while ensuring every customer feels heard and valued. You'll be the first point of contact for warranty support, troubleshooting, and product guidance. What You'll Do Handle
inbound and outbound calls
(team averages ~100 calls daily) and email inquiries. Manage
social media interactions
using guided responses. Process
refunds, returns, and wire transfers
with accuracy and care. Collaborate with
Accounting, Product Integrity, Product Development, and Legal teams . Use our
homegrown system
and maintain encrypted communications. Troubleshoot product issues and guide customers through assembly and safety steps. Ensure
timely resolution
for every customer-no strict time limits, just quality service. What We're Looking For 3+ years
of customer service experience (flexible for the right personality). Strong
written and verbal communication skills . Empathetic, patient, and kind-our customers are often new parents or caregivers. Ability to
multi-task
across calls, emails, and social platforms. Proficiency in
Microsoft Word, Excel, and PowerPoint ; typing speed of
60+ WPM . Degree preferred but not required. Preferred Skills Experience with
children's products or toys
is a big plus. Familiarity with
CRM or ticketing systems . Why Join Us? Comprehensive
training on our products and systems . Collaborative environment with cross-functional exposure. Opportunity to make a real impact on customer satisfaction and brand loyalty. Ready to make a difference? Apply now and help us deliver top-tier consumer experiences!