UPS Technical trainer Job at Delta Electronics (Americas) in Dallas

Are you passionate about empowering others through education and hands?on experience? Do you thrive in dynamic environments where technical expertise meets impactful communication? Delta Electronics is seeking a Technical Training Specialist to lead the charge in developing and delivering world?class training programs for our cutting?edge UPS systems and related technologies.

Key Responsibilities

• Lead Training Sessions: Deliver engaging group and individual training in classroom, factory, and onsite settings for Delta employees, ASP technicians, first responders, and sales partners.
• Develop Training Programs: Collaborate with the Global Technical Support Team to create and formalize cohesive training materials tailored to assigned products.
• Measure Impact: Assess training effectiveness through evaluations and ongoing performance metrics.
• Maintain Records: Track certifications and training history for internal and external participants.
• Provide Technical Support: Share product updates and offer expert assistance via phone, email, and field visits.
• Promote Products: Represent Deltas solutions to customers and partners, generating leads and fostering relationships.
• Support RMA Processes: Manage product and parts returns and related administrative tasks.
• Ensure ISO Compliance: Participate in ISO action teams to uphold quality standards.
• Collaborate Cross?Functionally: Work with Product Managers to identify training needs and refreshers.
• Be a Brand Ambassador: Uphold Deltas values and image in all interactions with internal teams, customers, and suppliers.

Qualifications & Skills

• Bachelors degree in Engineering or related field (or equivalent experience).
• 35 years of experience in service support or technical training.
• Deep knowledge of UPS systems and peripherals.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency in Microsoft Office, especially PowerPoint.
• Willingness to travel up to 60?%.
• Work with a global leader in power and energy solutions.
• Make a tangible impact by educating and empowering technical professionals.
• Collaborate with passionate teams across engineering, support, and sales.
• Enjoy a dynamic role that blends technical expertise with people development.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Manufacturing

Industries

Appliances, Electrical, and Electronics Manufacturing